Comments on: First Post/Rant http://wildbluesucks.info/2007/08/30/first-postrant/ A Site Dedicated to sharing the suckiness of WildBlue Satellite Internet Tue, 07 Sep 2010 15:43:04 +0000 http://wordpress.org/?v=2.2.2 By: Rachel Miller http://wildbluesucks.info/2007/08/30/first-postrant/#comment-374 Rachel Miller Fri, 18 Sep 2009 13:35:47 +0000 http://wildbluesucks.info/2007/08/30/first-postrant/#comment-374 My service is ok, but they are billing all sorts of erroneous charges to my credit card, then giving my account a "credit". Meanwhile, I have hundreds of bogus dollars in fees on my credit card to deal with. Is this even legal to do this? Not credit my credit card back? They also have thus far refused to send me the account statements online even though I have given my email address two separate times. I am thinking of legal action, and I just got into the two year contract with them last month. I suspect this company is in financial trouble so they are trying to get a bunch of your cash up front to keep them going, then confuse you with a bunch of charges/credits so you don't know what is really going on. In the end, they still have over $100 of mine that I can't account for since they won't send me the statement. Very scary. My service is ok, but they are billing all sorts of erroneous charges to my credit card, then giving my account a “credit”. Meanwhile, I have hundreds of bogus dollars in fees on my credit card to deal with. Is this even legal to do this? Not credit my credit card back? They also have thus far refused to send me the account statements online even though I have given my email address two separate times. I am thinking of legal action, and I just got into the two year contract with them last month. I suspect this company is in financial trouble so they are trying to get a bunch of your cash up front to keep them going, then confuse you with a bunch of charges/credits so you don’t know what is really going on. In the end, they still have over $100 of mine that I can’t account for since they won’t send me the statement. Very scary.

]]> By: CraigG http://wildbluesucks.info/2007/08/30/first-postrant/#comment-93 CraigG Sat, 19 Apr 2008 16:51:04 +0000 http://wildbluesucks.info/2007/08/30/first-postrant/#comment-93 Ok count me in. I can't get technical support from wildblue. I've emailed, called, refuse to pay my bill and slam them when I get a notice and still no response. I am going to file a civil suit on them. I gave them 30 days from last wednesday to fix the email to work in outlook and increase the speed. Civil suits are great and it's simple. I paid for a service that I do not receive. You can sue up to $7,500 in a civil court here in California, you don't need an attorney and it is easy to win a case if there is any misrepresentation by whom you are filing against. In this case a service. Keep the civil suit in mind. I filed against Sears a few years ago and won. Wildblue is going to answer one way or another. Ok count me in. I can’t get technical support from wildblue. I’ve emailed, called, refuse to pay my bill and slam them when I get a notice and still no response. I am going to file a civil suit on them. I gave them 30 days from last wednesday to fix the email to work in outlook and increase the speed. Civil suits are great and it’s simple. I paid for a service that I do not receive. You can sue up to $7,500 in a civil court here in California, you don’t need an attorney and it is easy to win a case if there is any misrepresentation by whom you are filing against. In this case a service. Keep the civil suit in mind. I filed against Sears a few years ago and won. Wildblue is going to answer one way or another.

]]> By: kladere1964 http://wildbluesucks.info/2007/08/30/first-postrant/#comment-87 kladere1964 Fri, 28 Mar 2008 17:03:00 +0000 http://wildbluesucks.info/2007/08/30/first-postrant/#comment-87 All I can say is Ive had Wildblue for close to 3 years and Its been a Fair access policy roller coaster ride. Their Bandwidth monitoring system has Huge Flaws and misrepresents the actual download usage for anyone out of Contract and Probably those in as well. (Goes up Uncontrollably and never drops accordinly).. I'm in the Laptop repair business have a vast electronics background as well as a general common sense ability to figure out Pandemic issues for the most part on anything related to the field's. Biggest problem with Class litigation against WB is written within their FAP and it states the Part of "Arbitration" Or No Class suit will be filed? (Which is fine.. Dell Corp. had one and they agreed on a class settlment regarding the 5150/5160 model units.. (Not anything to do with me)... I Personally know a Class attorney. and weve been Legal consultants for his firm on other issues that, Well all I can say is went "our way". Google the name "Scott Kamber". This guys the real deal and I'd suggest it as a starting point. He's probably one of the best People Ive met personally and he can steer this thing in the right direction. www.kamberedelson.com is the website, And you will find he's More qualified than most in the states to tackle the problem.(After you see his cases and background.. IE: Sony BMG, Menu-Foods/IAMs, Ameri-trade, Microsofts WGA fiasco?? Tell Him Ken told you to contact and he may refer you to Dana also. Which is a good thing as If She works with him? Its the real deal. Wishing all the best of luck! I'm unfortunatley going to be forced to go back to Hugesnet as FAP is based on a 24 hour cycle and hope all's well after they got the New bird up. (any comments appreciated).. (Prior experience was bad on DW6000 and the old Satellite). :( Feel free to contact me also. Ken All I can say is Ive had Wildblue for close to 3 years and Its been a Fair access policy roller coaster ride. Their Bandwidth monitoring system has Huge Flaws and misrepresents the actual download usage for anyone out of Contract and Probably those in as well. (Goes up Uncontrollably and never drops accordinly).. I’m in the Laptop repair business have a vast electronics background as well as a general common sense ability to figure out Pandemic issues for the most part on anything related to the field’s.

Biggest problem with Class litigation against WB is written within their FAP and it states the Part of “Arbitration” Or No Class suit will be filed? (Which is fine.. Dell Corp. had one and they agreed on a class settlment regarding the 5150/5160 model units.. (Not anything to do with me)… I Personally know a Class attorney. and weve been Legal consultants for his firm on other issues that, Well all I can say is went “our way”. Google the name “Scott Kamber”. This guys the real deal and I’d suggest it as a starting point. He’s probably one of the best People Ive met personally and he can steer this thing in the right direction. www.kamberedelson.com is the website, And you will find he’s More qualified than most in the states to tackle the problem.(After you see his cases and background.. IE: Sony BMG, Menu-Foods/IAMs, Ameri-trade, Microsofts WGA fiasco??

Tell Him Ken told you to contact and he may refer you to Dana also. Which is a good thing as If She works with him? Its the real deal.

Wishing all the best of luck! I’m unfortunatley going to be forced to go back to Hugesnet as FAP is based on a 24 hour cycle and hope all’s well after they got the New bird up. (any comments appreciated).. (Prior experience was bad on DW6000 and the old Satellite). :(

Feel free to contact me also.

Ken

]]> By: bertrag http://wildbluesucks.info/2007/08/30/first-postrant/#comment-66 bertrag Sun, 16 Mar 2008 23:16:50 +0000 http://wildbluesucks.info/2007/08/30/first-postrant/#comment-66 Wildblue internet "service" is one of the biggest scams I've ever seen. I'm surprised that a company of the magnitude of AT&T would stoop to this. Well - maybe I shouldn't be surprised - as it seems that so many large corporations and financial institutions just s**t all over us consumer types. It's par for the course. Please - I beg you - do not sign up for Wildblue if you have not already done so. It simply does not work for real internet use. Sure - they'll tell you that the ping tests prove that their speed is as advertised. I've used Wildblue (or tried to use it) and that is true. The ping tests do show a decent speed. However - when you try to use Wildblue to access actual web sites - the system simply DOES NOT WORK!! Forget about online banking. With Wildblue - it took forever to do even a single transaction. After many frustrating hours on the phone with their so called customer service people - I finally found one who gave me a straight story. According to the rep - their system is required by the FCC to filter the heck out of every transmission - because basically anyone can tap into the satelite feeds. Her explanation made sense to me - and explained why the ping tests work - but actual website access is so damn slow. Wildblue has to be one of the most blatant consumer scams ever. Wildblue internet “service” is one of the biggest scams I’ve ever seen. I’m surprised that a company of the magnitude of AT&T would stoop to this. Well - maybe I shouldn’t be surprised - as it seems that so many large corporations and financial institutions just s**t all over us consumer types. It’s par for the course.

Please - I beg you - do not sign up for Wildblue if you have not already done so. It simply does not work for real internet use. Sure - they’ll tell you that the ping tests prove that their speed is as advertised. I’ve used Wildblue (or tried to use it) and that is true. The ping tests do show a decent speed. However - when you try to use Wildblue to access actual web sites - the system simply DOES NOT WORK!!

Forget about online banking. With Wildblue - it took forever to do even a single transaction.

After many frustrating hours on the phone with their so called customer service people - I finally found one who gave me a straight story. According to the rep - their system is required by the FCC to filter the heck out of every transmission - because basically anyone can tap into the satelite feeds. Her explanation made sense to me - and explained why the ping tests work - but actual website access is so damn slow.

Wildblue has to be one of the most blatant consumer scams ever.

]]> By: Admin http://wildbluesucks.info/2007/08/30/first-postrant/#comment-33 Admin Fri, 21 Dec 2007 01:57:14 +0000 http://wildbluesucks.info/2007/08/30/first-postrant/#comment-33 They don't have phones where you are? My wife and I did a speed analysis of dial-up vs WildBlue for normal Internet browsing and dial-up came out on top. WildBlue may have a slightly better burst once it connects but even waiting for page loads on a dial-up is faster than normal browsing with WildBlue. They don’t have phones where you are?
My wife and I did a speed analysis of dial-up vs WildBlue for normal Internet browsing and dial-up came out on top.

WildBlue may have a slightly better burst once it connects but even waiting for page loads on a dial-up is faster than normal browsing with WildBlue.

]]> By: bluecat http://wildbluesucks.info/2007/08/30/first-postrant/#comment-32 bluecat Fri, 21 Dec 2007 00:20:11 +0000 http://wildbluesucks.info/2007/08/30/first-postrant/#comment-32 I have to agree,they blow in a major way. I also signed with WB in Aug of '06. So far, I've racked up 3 trias, 2 service calls, the last of which only took them over a month and a half to perform. The last service call they charged me for and also billed me for the entire month of service. I spent half of my 9 lives on terminal ignore ( some people call it hold)waiting to speak with customer support ( Is that an oxymoron ?) It only too them 2 months to credit my account for what they debited my bank account for, after determining..that YES VIRGINIA.. this customer had NO internet access for 35 days. Right now, my speeds are so slow, I could swear I am sending smoke signals. I spent a bit over 1 1/2 hours on ignore today and never heard a human voice. If there was any option available out in my corner of the woods, I'd be gone so fast, Chuckie would look like a choir boy ! I will avidly watch this site for further input. Happy Holidays to all! I have to agree,they blow in a major way. I also signed with WB in Aug of ‘06. So far, I’ve racked up 3 trias, 2 service calls, the last of which only took them over a month and a half to perform.
The last service call they charged me for and also billed me for the entire month of service.
I spent half of my 9 lives on terminal ignore ( some people call it hold)waiting to speak with customer support ( Is that an oxymoron ?)
It only too them 2 months to credit my account for what they debited my bank account for, after determining..that YES VIRGINIA.. this customer had NO internet access for 35 days.
Right now, my speeds are so slow, I could swear I am sending smoke signals.
I spent a bit over 1 1/2 hours on ignore today and never heard a human voice.
If there was any option available out in my corner of the woods, I’d be gone so fast, Chuckie would look like a choir boy !
I will avidly watch this site for further input.

Happy Holidays to all!

]]> By: Admin http://wildbluesucks.info/2007/08/30/first-postrant/#comment-31 Admin Thu, 20 Dec 2007 19:36:45 +0000 http://wildbluesucks.info/2007/08/30/first-postrant/#comment-31 As the owner of this site, of course I would say here is the best place to post :) As this site gains more attention we will steadily rank up higher in the search engines for key terms related to Wild Blue Internet Service and Wild Blue Satellite Service. Blogs (this is a blog) are typically more search engine friendly than forums are and will ultimately allow us to gain more members. As we gain more members/readers, we will be able to push forward with suit against WildBlue Satellite. As for your comments about the forged contract, this is not the first story I have heard about this. This is typically the installers. They forget to get it signed and then do it later themselves. Unfortunately, this is a legal issue against the installer and/or the installation company (all subcontractors of WildBlue). As the owner of this site, of course I would say here is the best place to post :)

As this site gains more attention we will steadily rank up higher in the search engines for key terms related to Wild Blue Internet Service and Wild Blue Satellite Service.

Blogs (this is a blog) are typically more search engine friendly than forums are and will ultimately allow us to gain more members. As we gain more members/readers, we will be able to push forward with suit against WildBlue Satellite.

As for your comments about the forged contract, this is not the first story I have heard about this. This is typically the installers. They forget to get it signed and then do it later themselves. Unfortunately, this is a legal issue against the installer and/or the installation company (all subcontractors of WildBlue).

]]> By: babygirl http://wildbluesucks.info/2007/08/30/first-postrant/#comment-30 babygirl Thu, 20 Dec 2007 18:47:17 +0000 http://wildbluesucks.info/2007/08/30/first-postrant/#comment-30 I am currently in possession of a forged contract from Wild Blue. This is criminal fraud and a felony. But they didn't stop there. They continue to charge John's credit card each month under these false pretenses. This is 2 federal charges and (I'm fairly sure) will lead to others as we attract enough attention to support "the little guys". We have been on FAP 2 months in a row with a short full speed burts for a few days before the FAP 30 day cycle thing kicked in again. The installers we're ANYTHING BUT professional. The original installers were acually fired from DSI for there incompetence and outright brutal disrespect to the home Owners. I have seen people charged between $50 and $70 for a steel pole to mount the dish, they tried to sucker us for $150. Customer service makes it painfully obvious they are trained to behave the way they do. I am pretty much a trophy wife so I have nothing but time...lol I have been signing up for multiple forums (including Wild Blues own) and spreading the word. Any suggestions to where the best place to post is? I am currently in possession of a forged contract from Wild Blue. This is criminal fraud and a felony. But they didn’t stop there. They continue to charge John’s credit card each month under these false pretenses. This is 2 federal charges and (I’m fairly sure) will lead to others as we attract enough attention to support “the little guys”. We have been on FAP 2 months in a row with a short full speed burts for a few days before the FAP 30 day cycle thing kicked in again. The installers we’re ANYTHING BUT professional. The original installers were acually fired from DSI for there incompetence and outright brutal disrespect to the home Owners. I have seen people charged between $50 and $70 for a steel pole to mount the dish, they tried to sucker us for $150. Customer service makes it painfully obvious they are trained to behave the way they do. I am pretty much a trophy wife so I have nothing but time…lol I have been signing up for multiple forums (including Wild Blues own) and spreading the word.

Any suggestions to where the best place to post is?

]]> By: LeeMac http://wildbluesucks.info/2007/08/30/first-postrant/#comment-7 LeeMac Sat, 22 Sep 2007 18:58:01 +0000 http://wildbluesucks.info/2007/08/30/first-postrant/#comment-7 Looks like you'll be getting your hand slapped over at WBU! Keep in mind the site is not operated by Wildblue. So Satellite installers and family will be all over you case. Looks like you’ll be getting your hand slapped over at WBU! Keep in mind the site is not operated by Wildblue. So Satellite installers and family will be all over you case.

]]> By: Admin http://wildbluesucks.info/2007/08/30/first-postrant/#comment-6 Admin Sat, 22 Sep 2007 03:55:33 +0000 http://wildbluesucks.info/2007/08/30/first-postrant/#comment-6 I have seen a few people defending the service and I have noticed they all work for WildBlue as installers. I wonder how much they would defend them if they were using the services they installed, because you know they are al most likely on DSL :) I have seen a few people defending the service and I have noticed they all work for WildBlue as installers. I wonder how much they would defend them if they were using the services they installed, because you know they are al most likely on DSL :)

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