Comments on: WildBlue Class Action Suit

By: Jesse

Jesse — Fri, 25 Jun 2010 02:03:22 +0000

I hope you get your lawsuit and I hope you win. Hughesnet is getting sued for pretty much the same stuff.

By: Debbie

Debbie — Fri, 21 May 2010 21:29:42 +0000

I HATE Wild Blue. They are expensive, slow, rude–this is a miserable experience. As per the example above my comment, I, too, a middle-aged woman will climb up on my roof and take off my dish. I’m anxious about the possibility of the over-charging.

I tell everyone it’s better not to even have internet than to have Wild Blue.

By: Beverly Weber

Beverly Weber — Sat, 27 Mar 2010 18:12:31 +0000

I have only had Wild Blue for going on five months and it started from the git go. The equipment was bad I had to pay to send it back and had no service but hey they charged me for it the installation even worse it looked like Denny and the dimwits installed it. I have been over charged every month had slow service and charged for equiptment that I a woman of 55yrs had to climb on my roof to get off when I moved and send back!When you call your lied to and they are forbiden to give you Corporatets phone number not one time that I have called them which has been alot was I not given the run around even when you send equipment back they charge you for it $320.00 taking what ever they want from your account with no remorse for there screw up!Then they offer a month free hell I am still waiting for the three months I was over charged and promised no charge for the next month so how is that doing anyone any good they are such liers, scammers, and conartists it isn’t funny yea sign me up for the class action lawsuit I have all my documentation and notes of who I spoke to and what they said!!!!!!!!!!!!!!!

By: forewind

forewind — Tue, 09 Mar 2010 21:13:04 +0000

My 18 mo. contract will be up the end of March. I work online — speeds are so slow and usually at night no service. Tech support is in some unfriendly nation to the USA–they will say anything to get you off the phone. No help at all. FINALLY, the local phone co has begun our servicing rural area with very positive results. I was dubious but they installed yesterday and we are blazing fast. It was getting to the point with Directv/Wild Blue that I would lose my job because of missing teleconferences in the evening. We were buying the pro package with Directv bundle at almost $200/mo. To compare, the phone co’s basic pkg is $19.99 and is 10X at least faster. Dropping the Wild Blue and keeping the Directv which I have no complaints (customer since 1994) will save 89.00+/month. A class action suit is much needed for all the victims out there.

By: Maureen Gharrity

Maureen Gharrity — Fri, 29 Jan 2010 18:06:51 +0000

Add me to a class action lawsuit. I have had Wild Blue for over a year and have had few days of decent service. The comments and excuses I have received and recorded over that year from tech services and electric company I purchased the service through are ridiculous.
I previously had HughesNet. HughsNet worked, and their tech support worked when there was a problem too. I switched because of Wild Blue’s deceptive outrageous marketing. It led me to believe they were much better than Hughes.
I have pages of documentation of the low speeds I’m experiencing. Also pages of ridiculous statements from techs and service providers. How about this one? We discount any Pulse results from the evening hours because all internet providers experience a slow down in the evening hours. therefore, your system performance is acceptable. (I often experience down speeds of 100-200 after 3 pm).
I am an independent contractor and am unable to work from my home because this slow intermittent speed doesn’t work. I have to go to friends homes to use their better service.
Help. Let’s get started. This is clearly illegal.
My provider has 900 customers - one employee - do the math. They couldn’t get a better deal financially.

By: Marty

Marty — Sat, 16 Jan 2010 22:11:03 +0000

I really hate the service and the “tough luck” customer service attitude. What we have is next to dialup service of which they refer to as high speed.
I emailed today to see if we could put our service on hold as we vacation out of state in the winter months. The answer was not unless we have a second account. Most companies like my dirtv will put our service on hold until we return and just add the additional months onto the contract, but not wildblue. The (free install a year ago) cost almost $300 and if we terminate now with another year to go we will be charged $195, even if we were to move out of state where they don’t service. Now that is a major rip off. Unfortuntely until they have your money and get you set up you don’t know how bad the service is and then they have you in a bind. I wish these contracts could be baned as people have a right to leave a company if they are not pleased with the service and not have to dig further into their pockets. Especially in this ecomomy!!!

By: PoH

PoH — Sat, 31 Oct 2009 02:20:59 +0000

I have had WildBlue for about a year now. I recently moved from VA to AL, which is when I had the service activated. Since there was a major reduction in speed when going from cable>DSL I got that highest package offered. I am spos to get 16gigs a month but have never come close to that. Mainly I upload about 20-30mbs a week/100 mbs dl tops a week. Since I have had it set up it is with out a doubt the worst choice in ISPs I have ever made. In the afternoon I only get 20kb dl speed. Mind you my bandwidth is not limited when this occurs. It is 9pm right now for that matter and it took me about a hour/hour and 1/2 to register and post this. When my bandwidth is limited because of the FAP, I have no internet for up to 2 months. I was told that my internet would not go out during storms, if the smallest cloud comes over the house my internet is out the entire day or longer. I produce music and host it over the internet. When this occurs my business is shot.

I have called WildBlue many times, and have gotten the run around. Last time I called was over my bandwidth being limited and I waited over a month for this to be resolved. Oct 7th or 8thI was transfered about 13 times and told over and over that their department doesn’t handle the issue I was having. Finally I chewed one of them out, and I was sent to a supervisor. He told me I had over 20gigs dl in one afternoon! With the speed of my internet it would take me over a month to even come close to 10 gigs. I told him that was bs and he needed to fix my internet because I was having that. He said there was nothing he could do, it was the system and they cannot make changes in the system other than account info. He also said that normally they just bump the people up a package then bump em back down and that fixes the issue, but since I had the highest package he couldn’t do that. He said he didn’t know what the large amount of DLs were and asked me if I was hooked up to a wireless router. I responded no, and that my computer is off most of the day and I have the best security (firewall/spyware/etc) you can buy. Then he asked me if I used bit torrents. At that point I went off on him cus he pretty much suggested I was a pirating and a thief. He told me my internet was gonna be back at full speed on the 18th and they couldn’t do anything. Its now the 30th and nothing has changed.

I am still on contract, so I am stuck with them for about 5 more months or more. They are with out a doubt the worst ISP providers I have ever experienced and I have not received the service I was told I would receive since after about a month into the contract. You can and me to the list of that lawsuit and if there is anyway I can help just let me know.

By: Cindy Crabb

Cindy Crabb — Thu, 22 Oct 2009 20:55:16 +0000

I want to say that I agree with most of the comments.. I have trouble all the time getting connected to the wild blue page…they say my modem is bad.. my lights are green like they say so I think it is wild blue themselves… i will be most happy to get in the class action lawsuit against them… i am thinking of going to hughes since we dont have DSL ..wish we did, i would go to that..

By: Admin

Admin — Thu, 15 Oct 2009 04:40:19 +0000

I have not reviewed the contract in some time, but most have a severability clause which will remove portions of the agreement which take away certain rights. This is one of those type arguments. You can write it in a contract all day long but all it takes is one judge to say that it is not enforceable and it will be stricken from the contract. You cannot specifically take someone’s right away from them to pursue legal action in a service agreement.

As for notification - I along with several others I have spoken with have notified WildBlue and nothing ever came from it - reminds me of those little “Complaint Department” items you see in novelty stores which has the trashcan right under the ticket bin.

By: INSTALLER1

INSTALLER1 — Thu, 15 Oct 2009 02:57:45 +0000

Most of your problems that I see here and everywhere are poorly installed systems, installed by hack installers. That’s not wildblue’s fault, that’s why they employee Field Service Managers to and technicians to go around fixing these poorly installed systems, and decertify those technicians, so that wildblue doesn’t keep having all these complaints and cancellations. I have a large retention rate on my customers because they were installed the right way, I have been certified for over 3.5 years. My customers LOVE Wildblue. Below is part of your contract not sure if you guys can really do anything. But hey I’m not a lawyer just thought I would pass it along before you guys start wasting money on lawyer fee’s.

8.3 Dispute Resolution. To expedite resolution of problems and control the cost of disputes, you and WildBlue agree that any legal or equitable claim relating to this Agreement, any addendum, or your Service (referred to as a “Claim”) will be resolved as follows: We will first try to resolve any Claim informally. Accordingly, neither of us may start a formal proceeding (except for Claims described in this section) for at least 60 days after one of us notifies the other of a Claim in writing. You will send your notice to the address on the first page of this Agreement to the attention of the Consumer Affairs Manager, and we will send our notice to your billing address. Notwithstanding the foregoing: (i) any Claim based on Section 1(i) above, and (ii) any dispute involving a violation of the Communications Act of 1934, 47 U.S.C. §§ 605, the Digital Millennium Copyright Act, 17 U.S.C. § 1201, the Electronic Communications Privacy Act, 18 U.S.C. §§ 2510-2521, or any other statement or law governing theft of service, may be decided only by a court of competent jurisdiction. Any action to enforce or construe the provisions of this Agreement shall be brought exclusively in the state or federal courts in Denver or Arapahoe County, Colorado, and the Parties hereby consent to the jurisdiction of these courts and agree that venue is proper in such courts. There shall be no class action lawsuit pursuant to this Agreement. Any cause of action brought by you, or by users of your account, with respect to the Service or this Agreement must be instituted within one year after the claim or cause of action has arisen or be barred. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement and it is acknowledged that this is a services contract and not a contract for the sale of goods.