WildBlue Sucks

This post was originally posted by jhart2007 as a comment on WildBlue Class Action Suit

A couple of questions and then a brief comment.

First, has anyone on this Blog ever spoken with anyone at the Wildblue “Retention Department? I seen several references to such a Department on the epinions complaint link I posted earlier. Just curious.

Second, I also saw a couple of epinions complaints reference a Wildblue Email link that the poster said could be used for elevating subscriber complaints up a couple of levels. The Email address was listed as “executiveescalations@wildbluecorp.com” I have not tried to Email the link, but did try clicking into “wildbluecorp.com” and got a “server down or unavailable” error message. That means ther IS a web page with that URL, but it is offline or access blocked. Just curious if any of you have heard of this Wildblue web space before.

Comment. I couldn’t shut my brain off last night and get to sleep. As I lay in bed, I decided to try and think like Wildblue. How would I handle equipment and performance failures and lots of angry subscribers across the nation. I quickly realized that I would have Wildblue management, particularly Wildblue legal, regularly surf the net looking for Blogs and web pages like this one. That’s the one problem with the public internet cloud…it IS public and accessable by victims and criminals alike. Just something to be aware of as we vent, share stories and discuss options. It is also possible, if not likely, that Wildblue itself might set up a false complaint web space in an effort to collect names and track the activities and plans of subscribers who are getting screwed with an eye toward proactively thwarting their efforts. I don’t know if Wildblue is actually that smart, but I think we should at least consider the possibility. Given Wildblue’s other activities, I wouldn’t put it past them.

I can’t think of any way to protect or prevent this kind of activity, but I thought I should share it anyway.

Suggestions? Comments? Am I being paranoid? Alternatively, Am I being paranoid enough?

And then the following comment:

To: ADMIN

My comment above was NOT aimed at you. Please don’t think that I’m attacking your credibility. I’m not!!! I just wanted to alert you and the other members and surfers of this blog to the possibility.

I have seen this done in other businesses so it is not without possibility that WildBlue could or would. Anyone that may question me personally thoug - see My Personal Blog - that’s me.