WildBlue Sucks

There are currently 11 responses to “Wildblue Complaints Conspiracy?”

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1. 1 On October 25th, 2007, jhart2007 said:

   Thanks ADMIN. I’m relieved that you did not feel my comment was directed at you. It most definitely was not.

   I located two more very interesting links that you might want to surf through. The first is a link about the Wildblue TRIA, complete with pictures. I found it EXTREMELY informative.

   http://www.wildblue.cc/wbforums/showthread.php?t=5564

   The second link is almost laughable. I surfed into the Wildblue web space and saw a new sidebar link and a short PR blurb that Wildblue had just received a quality and performance award from “Broadband Report” which is a broadband performance and satisfaction tracking site. I surfed into the Broadband Report site and many of the comments on the first page are complaints similar, or identical to ours. This is another user forum that clearly demonstrates the breadth and depth of Wildblue reliability and performance issues.

   http://www.dslreports.com/forum/wildblue

   Click these links and learn, learn learn.

   More later.
   Jake

2. 2 On October 25th, 2007, Admin said:

   I have seen their bragging about broadband reports and then saw the complaints at broadband reports website - it is NOT “almost laughable” - it is freakin hilarious!

   While I have no data to support the claim, I think broadband reports will give anyone an award that gives them a little greenery
   Either that or WildBlue is taking the bandwidth away from the customers to give it to testing… Wouldn’t be that hard by coding a hostname throttle…

3. 3 On March 1st, 2008, bookstory said:

   Having ordered WildBlue Satellite Internet Service from International Satellite (4WildBlue.com) on 12/28/07, the order being confirmed by them via email at 11:12 PM, I had some questions regarding the trees surrounding my house and what would happen if the installation was impossible. They replied that I would still be charged a “cancellation fee” of $50.00, regardless. Knowing there were other service providers who had told me they would charge me nothing under those circumstances, I quickly canceled the order with International Satellite, notifying them by email at 9:05 PM on 12/29/07. At 11:27 PM that same night, “Diane” in customer service emailed me that they could not cancel the shipment of the equipment via UPS and that I would not get my refund (minus the fee of $50) until after I had returned the equipment.

   In fact, the equipment was not even shipped until 12/31/07. I refused delivery and got UPS to return the equipment, which was received by the company’s shipping department in New York at 8:08 AM on 1/10/08. So far, there has been no refund at all. Because I canceled within 24 hours and because the company lied to me (they could’ve stopped shipment) and has not issued any refund, I am seeking a refund for the entire amount of $320.00 via BBB, AMEX, and others. My advice is to avoid this business entirely, even if you actually want WildBlue: all the other service providers are going to be better, based on my research and experience with these horrible people at 4WildBlue.com. Once they charged my credit card, they did not seem to care about me at all. Diane even bragged in an email that they “already had my charge.”

4. 4 On March 5th, 2008, Bart said:

   Since WB has gone to Google mail a few days ago, very little of which works at this point, I decided to end all ties asap. WB/GMAIL IS NOW POSTING PERSONAL CREDIT CARD INFORMATION ON EVERY EMAIL SENT AND RECIEIVED, WITHOUT MY AUTHORIZATION, AND IN TOTAL VIOLATION OF HOW I SET UP THE ACCOUNT. I decided to delete my Gmail and WB email account, and went through the steps required, but when finished, they stated I needed to confirm me deletion via an email they sent to the acct. The promised email has not arrived, and the acct apparently can’t be deleted. Customer service was a joke when I called the day after the Gmail switchover, and due to the high call volume the recording said there was, it would be hours before I could talk to a live rep, and then they disconnected the call.

   I have decided to end my contract with WB immediately, and the only way to keep them from ripping me off more is to cancel the credit card and get a replacement. If they want to take me to court for the remainder, I welcome that. If any others out there feel they got a bad deal form WB, especially those with a recent installation that doesn’t work, cancelling your credit card is the only way to keep them from taking the full ammount you allegedly ‘owe’ them under the contract. Let them take you to court, if enough people do this, they will spend a lot of time in courts in every state they operate in, and perhaps begin to see the light. Wisconsin has consumer protection laws against this sort of thing,as many states do, and it is doubtful they will pusue it in court here.

   It is time to actively seek an attorney that is willing to proceed with a class action suit against WB. It is my understanding that once the suit begins, WB can be compelled to advertise and contact present and former accounts with an offer to join the suit. How do we go about finding an internet savvy attorney, I want to be involved if possible so this thing can proceed. Admin?

   Bartsen

5. 5 On March 5th, 2008, Admin said:

   I am currently working with an attorney to proceed. You are correct in your thought pattern. WildBlue can be pushed to contact past/present customers in the case. Many times, it is in their best interest to get as many people under one suit so they are not fighting multiple lawsuits.

   I am actually talking to the attorney about when we can proceed. He will have to front a lot of money and wants to make sure there is enough interest to proceed. Currently we only have about 20 people that have really expressed serious interest and that simply will not be enough.

   When the time comes, I will put together a form for interested parties and direct traffic to gather personal data (name, email, address, WM service dates, phone, etc) that we can give to the attorney to get started.

   We are getting much closer and I am keeping track of all registered users on this site as well as those that have contacted me directly.

   At this point, let as many people know about this site as possible and keep the fight strong. We should have a serious update in the coming weeks!

6. 6 On March 10th, 2008, momdogz said:

   To Admin about class action:

   I’m very interested. Have had the same problems everyone else has listed below. Now it’s worse with the mixup with Google. Can’t get to the help webpage today, can’t get to the “contact us” page, the phone number didn’t work (kept hanging up on me). I’m unable to send emails out, even after a lengthy chat session with one of their technicians.

   I’m now looking for another ISP, and fortunately for us in our remote mountainous area, our local broadband provider now reaches our house when it didn’t a couple of years ago (which is when we signed up with WildBlue).

   Please let me know what I need to do to get signed up for the class action suit.

7. 7 On May 31st, 2009, Kenneth Ewing said:

   I’m very interested. Have had the same problems everyone else has listed above,i was told i was buying the equipment,free install and on and on.I never signed a contract my name was (i guess) signed by the installer.The Residential Customer Lease Aggreement i read on their web site at the time stated at the time 12 month you leased the equipment and the 18 month contract i ordered was equipment perchase with free normal install. Please let me know what I need to do to get signed up for the class action suit.

8. 8 On September 9th, 2009, Elle said:

   I just order WB and with all that I read, I feel sick to my stomach!!

9. 9 On October 1st, 2009, Jack said:

   There is a way to get this company. Go to http://www.bbb.org/us/ . Press the orange button about a third down the page to file a complaint. Hit ‘em where it hurts. They’ve logged 1307 complaints in the past 36 months and they lost their BBB Accreditation in April ‘08. They freaked and got it reinstated in Sept. ‘08. They’re under strict monitoring now by the BBB. If they lose their accreditation with the BBB, then they lose their lucrative partnerships with Dish, etc. These companies won’t go near a company who is not in good standing with the BBB.The more complaints that come in, the better. It’s easy as hell, a couple of mouse clicks. What the BBB is looking for are complaints. One of the biggest problems with this company is that they’ve formed partnerships with other major concerns. Once again, NO MAJOR CONCERN IS GOING TO DO BUSINESS WITH A COMPANY THAT DOESN’T HAVE AT MINIMUM A GOOD STANDING WITH THE BETTER BUSINESS BUREAU. THAT IS WHY WILDBLUE COMMUNICATIONS AS QUICKLY AS POSSIBLE GOT IT REINSTATED. But as I also said, they are presently being monitored very carefully and what is going to sway the BBB is the number of complaints that come in. For about 1 1/2 minutes of your time, you can do this, and deal a blow to one of the worst ISPs in existence…if not the worst. At the present time, I too am stuck in a WB contract. In one of the stupidest moves in my legal career, I didn’t check them out thoroughly with the Better Business Bureau. Like all of you, I too, was desperate for something faster than dial-up.

10. 10 On February 26th, 2010, TRICKEDBYWILDBLUE said:

    Hello

    I am a few days from dropping my wildblue poor
    excuse for internet access by satellite.

    I began posting over a year ago on some other
    websites in hopes to prevent others from falling
    victim of this scam as I did.

    Recently on 1 of these sites I happened to notice
    that when I reviewed HH GREGG and Assurant Solutions
    in regard to being ripped off on a 5 year extended
    warranty, A few of the other users of that site
    began harassing me by leaving nasty comments on my
    reviews.

    It seems they took so much offense with my Wildblue
    review that they somehow managed to hack into the
    that rating website.

    They manipulated reader votes on many reviews made
    about Wildblue and actually zeroed out both the
    ” AGREE ” AND THE ‘ DISAGREE ” category vote count
    totals. They did not change totals for ” funny ” or
    for ” helpful “.

    Then they complained to the site administrator and
    claimed I had multiple accounts which was against the
    site rules.

    I had learned that site was favoring Wildblue by their
    repeated zeroing out of the votes for Wildblue in what
    seemed obvious to me to be favoring and protecting them
    from the public seeing what others felt about them.

    I had sent messages to a few other members to alert
    them to both the vote count hacking and also that some
    of their reviews about Wildblue were simply vanishing
    from the site.

    After I had sent these messages through the site messaging
    feature, 1 of the vanished Wildblue negative reviews
    did re-appear! ( IMAGINE THAT )

    I decided to cancel my membership with that site when
    I received their made up charge accusing me of having
    multiple accounts on their site. I was not sanctioned
    or restricted, and I only had 1 account. But I did not
    feel that site was on the level simply because they
    were seemingly protecting Wildblue.

    I had reviewed 10 different businesses and made about
    100 comments on other reviews, mostly about my bad
    times with Wildblue.

    The site administrator did as I had asked him to do
    and quickly closed my account, as well as deleting
    my reviews in which I had rated those 10 businesses.

    He also deleted all my comments as well as all my votes
    I had made on other people’s reviews.

    I have no problem with that rating site, my problem
    is with myself because I had overlooked the fact that
    Wildblue is a paying advertiser on their site. I
    should have thought about the possible influence which
    this fact could have upon any ratings.

    Another interesting aspect which I have learned since
    I closed my account with that rating site is that their
    vote count totals are still incorrect.

    I was curious about their vote count when I saw that
    the vote count totals had been zeroed out on a few on
    which I remembered the numbers.

    Over the past several days I have visited and spoken to
    several of my friends and relatives about my suspicions
    of that web site.

    I actually wrote down the vote count totals on about 30
    reviews and had them in a notebook with me. I then asked
    my friends to either visit that rating web site and place
    their votes on these reviews from my notebook, or in the
    case where they were members, to log in and place their
    own votes.

    After writing down the beginning and ending votes from
    each of my visits, while I ’shoulder surfed’ other’s pc
    screens, I was able to confirm that this other rating site
    does actually and frequently edit as well as zero out bad
    vote count totals for the Wildlue reviews.

    What I have advised those people I visited that have been
    members of that site, is to do what I did and close their
    accounts.

    I do not know what the name is for what they are doing,
    but I feel it is not right. In my opinion they are doing more
    wrong than is Wildblue. Wildblue is simply not able to
    deliver what we pay them for. That rating review site seems
    to me to be helping lure people into doing business with the
    Wildblue service by hiding the true opinions of those reading
    the reviews.

    Thank you for reading my opinions

11. 11 On May 12th, 2010, Patricia Whitson said:

    I became homeless, so I cancelled my bank account, and debit card , now Wild Blue can not debit my monies. I called to see where to return the Tria & modem, but security issue won’t allow them to give me that, rather they will “mail it to me” even tho I am homeless and using computer at a library! So I left the box I was going to return to them in a big dumpster!

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