Comments on: Wild Blue= poor service, slow speeds, no refunds, bad attitude

By: Mike walls

Mike walls — Sat, 21 Jan 2012 18:39:13 +0000

They are going by the name exede now cause they are trying to say they have better service but they don’t. They are owned by the government. Via sat. Do we really need th government monitoring or online habits? Via sat is a spy company make spy satellites. Don’t trust them , they sell 1 exede plan for 49.99 at 7.5. Then another plat form they sell 10 gigs for 49.99. Exact same plan. Just less gigs pet month. I thought that was illegal

By: jamie swanson

jamie swanson — Tue, 10 Jan 2012 18:53:10 +0000

please sign me up for the law suit !!

By: jamie swanson

jamie swanson — Tue, 10 Jan 2012 18:51:25 +0000

ive had wildblue for four days this site sucks so bad im stuck for two years or have the option to cancel and still pay i hope they get there ass sued so bad its unfair how they rip the little man off!!! i myself also work from home i did a test online with supervisor about the speed and it did not even get close to reaching 1.5 as promised how can a company sign you up and rob you like that i mean come on you can even test drive your car you buy but have no rights to if you want stuck with crappy service and i swear there ready for you when you call thumbs down they treat you like crap on the phone and have your account associated with your checking ya that means my name is nothing to them just my last four digits to my checking account!!! if anyone reads this please take caution they got me dont let them get you looking foward to 01/06/2014 so i can get off there blood sucking contract!!!! wild blue good luck you will need it if the little man makes you run for your money and i hope they do!!!

By: anthony crowley

anthony crowley — Tue, 10 Jan 2012 05:07:05 +0000

poor service no refunds bad attitude

their installer from Directv Was OK

Service 0 To None

Repairs Always Done On Dish & Modem

WB Lied To us saying we leased the dish, tria, modem,

charged us for full ownership came and TOOK their stuff w/o a refund of the fees

mom is disabled i have a disability

= Consumer Fraud

Oh John is it your money Hell NO!

these ppl put trust into WB

Oh John Yur RA of 2009 Funding Should Stop My Mom Called Her Friend. which is senator harry reid

Oh John STFU & STHU

And Have A WildBlue Day Chump LOL!

Cherrio WB

Sign Me Up For The Class Action Lawsuit

By: anna

anna — Wed, 04 Jan 2012 01:01:25 +0000

you are correct, i have wild blue because i have no other option – and the service sucks – i am always down and then they send me notification that i have gone over my allowed – enough though i have the max — if i am always down how do i go over my max.

the are the worst, always call and there are always reasons why it is not working for the day.

By: John

John — Tue, 29 Nov 2011 21:04:00 +0000

We have no cable available out here in the “sticks” so satellite seems to be the only option. WB to the rescue….. LMFAOFM!. I absolutely hate EVERYTHING about the WB experience. I’m sorry, but I’m actually glad I saw other people having the same issues. I’d like to post just one experience, with customer service of course.
To start, it’s the reboot process. I thought I would try to skip this step to save time going through this process with them on the phone. “I already rebooted just before I called you,” I told the evil incarnate thing I was talking to. And, to my surprise, the ghoul did not accept the fact that I had rebooted already and wanted me to do it while on the phone with her/it. Arghhh! Evil I tell ya. So we get through that. I tried making idle talk, but it fell on deaf ears. I should have spoke in tongues. We get to her/its next item on the list that she/it has, the speed test. I go to the site given to me and finish the test. I give her/her the resulting numbers. She/it says OK and moves on. The numbers didn’t meean anything to me but I notice something on the website, “Compare your score to other scores.” I look it up and see the grade, F-. F-? Now when I was in school, I remember “F” as meaning “Fail.” Failing in the worst score you could get. Not true I guess. The speedtest website gave me an “F-,” even worse than just failing with an “F.” I questioned her/the zombie about it, “I got an F- so do you think that grade is OK?” No answer to the question, she/the wrath was just trying to move me to the next task on her/the witches list. I asked two more times but she/the demoness never answered that question.
Ahh well. I have worked in customer service for a long time. The crap that their people shovel out is real bad for business. I can’t believe that they get away with it.
I hope they see the light someday and I hope that my next residence is in an area with cable.

By: john sanders

john sanders — Wed, 09 Feb 2011 19:24:22 +0000

Yes, yes, yes! My sentiments exactly!

By: bklein

bklein — Sun, 02 Jan 2011 12:50:03 +0000

I was lied to from the inception. Their customer service lies, the installer lied, their service agreement grossly misrepresents what you’re getting. I signed up for the top “professional” package for online classes, work from home, and entertainment. It’s marketed for multiple computers. When I called service, their response to my FAP question was, “Do you have more than one computer? You really can’t do that and stay in the parameters.” Then why was I sold a product that was MARKETED as a multiple access account?

Crap. Crap. Crap. The entire experience with Wildblue has been crap. I want out. I want to not pay them anymore money. I want to never think about them again. Crap. Crap. Crap.

By: Allen

Allen — Tue, 28 Dec 2010 03:18:54 +0000

Sign me UP!

I can understand a little drop in speed. I started with the lowest package and I was getting a 70% drop in speed from about 3:30pm to 11:30pm every night. Moved up a package and still a 70% drop in the peek hours..Paying for 1M getting about 320kbps.

By: Emily

Emily — Thu, 14 Oct 2010 03:59:18 +0000

I haven’t had any problems with the billing of WildBlue, but I never agreed to them taking it right out of my account. Plus, I can’t see the actual bill because no one there seems to be able to tell me the username and password to get into my account! They say I signed a document, but it’s in my husband’s name so I didn’t do any of it. But they said MY name was on there. They can never help me with any of my problems. The technician also installed an anti-virus program that counteracted with my current one. We ended up getting hundreds of viruses and when I called tech support, they said they never install anti-viruses. He told me he did it, but I wasn’t aware we already had one because it was an old computer no one had used in a while. I am so sick of WildBlue, but don’t see what I can do about it.