Comments on: Wildblue FAP and how it is monitored

By: Jeff B

Jeff B — Sun, 05 Feb 2012 04:01:27 +0000

Oh cry me a fricken river.. build a bridge… and get over it.. I can watch a few netflix movies and ton of You tube vids and dl my itunes without a problem (other than monitoring my 30 day rolling cycle.. Which is easy) I live in the mountains and have never ahd a problem with this service.. so it is probably your install. (remainder of comment removed because of language ~admin)

By: TOWANDA

TOWANDA — Tue, 24 Jan 2012 13:59:56 +0000

The problem with living in a rural area and having any kind of satellite internet is that they have you right where they want you. They can do whatever they like and get away with it because we have no other affordable alternative. I’m sure the Feds back them up too.
Let’s face it we are screwed. They took away our free TV didn’t they?????

By: Burns

Burns — Fri, 19 Aug 2011 00:46:23 +0000

Ditto to everything please add me to any class action.

By: JD

JD — Mon, 06 Jun 2011 02:14:16 +0000

Good to see I am not suffering alone. I agree with all posts, except the useless wars comment.

By: dplacey

dplacey — Thu, 03 Feb 2011 16:58:01 +0000

Found a place to complain at the better business bureau. Wild Blue prefers you complain to them before you file a complaint with the BBB. send complaint to: executiveescalations@wildbluecorp.com.
I have not emailed them yet, but I also have had Wild Blue for 4 years and never had a problem until this past Thanksgiving. Now I keep getting the FAP warnings and had a violation..So I upgraded to the 70.00/mo. and I am still at 80% for no reason. I have been going as far as to shut everything down during the day. I used to play FV and other Facebookgames with my friends and never had a problem. My son used to watch Youtube videos and no problem..NOW I cannot do anything without violation, not even a little bit. Dishnet tech support for Wild Blue have no explanations for me..All techs give you a different story…Paying top dollar for something that is basically useless now! Thank goodness it has been long enough that I can get away from them without fines. I will be trying Hughesnet soon. They do not have a 30 day rolling thing..They start fresh each day and have free download, ( I think) from 2:00 am until 7:00 am. Good luck everyone..

By: texascowgirl

texascowgirl — Wed, 12 Jan 2011 22:15:57 +0000

Hi We have been also having the same problem and yes the tech people are very rude and not helpful at all why does the damn internet go so slow if we are paying it every month and its NOT cheap!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Unsatisfied

By: jojo

jojo — Wed, 17 Nov 2010 13:57:37 +0000

I live in a rural area, and have had wildblue for 3 years. Whenever i have to download anything big, like windows updates, I drive in to town and use the wifi at a restaurant. This is the only way I have been able to use their service without going over the low bandwidth limits they provide.

Think about this people: When subscribing to Wildblue, you are paying for access to their satellite service, with a 30 day rolling period for your bandwidth. THAT IS IT! WHAT A RIP OFF!

I think their advertising is misleading.

EXAMPLE: If you are at 50% usage at the end of the month of June, when July starts you only have 50% of your usage available to you. This means, that you only have half of your bandwidth available to you at the start of the new billing period. So, you really do not get to use all of the bandwidth you think you paid for.

I use an average of 1% of bandwidth a day. I have been out of town for a week this month, yet the bandwidth usage has only dropped 2 percent when it should have dropped 7%. I did not even have a computer hooked up to the system while I was gone. Hmmmmmmm. I guess the squirrels broke in to the house and were on youtube all week!

By: Garrett

Garrett — Mon, 11 Oct 2010 14:42:41 +0000

There’s a reason they won’t register with the Better Business Bureau

By: Clay

Clay — Sat, 11 Sep 2010 17:58:36 +0000

I’m switching to sprocket. Wildblue is terrible. This whole bandwidth thing is just unheard of and I sucked it all up in one day. My job requires that I download A LOT of files and in one day, yes, ONE DAY of using it the bandwidth sucked up and I had to wait until the end of the month to get it all back.

It’s too expensive.
Their idea of customer service is stupid.

I’m tired of them.

SPROCKET ALL THE WAY

By: Ernie

Ernie — Fri, 20 Aug 2010 06:57:41 +0000

Agree, how to go about demanding an investigation into to the incompentence of this internet service? We as customers should have some recourse. Other than tec support there is no other way to contact. Have tried to get on their so called customer browser, and have never been able to.
We are paying for a service that is utilizing the satillites in the sky and us taxpayers paid for those round glowing objects and then to have corps
rip us off with poor and no service.
Aug. 20, 2010