WildBlue Sucks

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1. 1 On July 27th, 2008, Gary Politzer said:

   Wild Blue service has sucked from day 1. Again & again, it drops to a useless level. It is down more than it is up. It will cost me $30 per remaining contract month, or $540, to get rid of them, on top of the unrecoverableinstallation charge, and the service is unusable. Wild Blue appears to be unable to deliver the service they promise. Their installers are incompetent. Their equipment is crap. Contacting customer service only gets you the runaround. They promised that if the repair tech, the same bozo who installed my useless system, found equipment failure, I would not be charged the $95 fee for the service call. He replaced the Tria, said things were fixed, and the problem was the Tria. I called a couple of days later to make sure I hadn’t been charged, and guess what, they charged me $95 for this useless repair visit. Nothing was fixed. The rep I grilled for over an hour swore they had informed me of the charge. All she could do was authorize another service call “at no charge.” (Honest injun, this time, double pinky swear!) I asked if they coulkd send another tech, since the guy who installed my setup obviously couldn’t fix it. She said I would need to set this up myself, by calling their install dept. Incredulous, I asked, “You mean you can’t set this up for me?” Nope. Actually, they can’t do anything but sit back & collect your money while delivering nothing. Wild Blue is a total scam. How they can be in business this way is beyond my understanding. Their executives and board of directors should be in jail.

2. 2 On August 14th, 2008, blued screwed tattoed said:

   Speaking of Lurkers, and filling out your comment form, you may
   be one youself as a Wildblue Rept blocking wordpress or customer
   like myself who was FAP’ed by Wildblue and left paying premium prices for dial up speeds
   WILDBLUE STILL SUCKS. In my case, I did not upgrade, took snapshots,
   pings of activity, have a file cabinet dedicated
   to litigation and DID talk to my lawyer. I refused to pay my
   Wildblue bill, which was farmed out to a collection agency who
   bought it for fifty cents on the dollar and eventually stopped
   mailing me bills. Don’t be afraid to NOT Pay. I’d rather have
   a disputed credit bill than give Wildblue any more money. Sign me up for class action.

3. 3 On August 14th, 2008, Admin said:

   LOL,
   It is funny that you think that I am a WB rep just here to block you…

4. 4 On August 22nd, 2008, retscrlt said:

   I purchased WildBlue in July of 2007 and never had nothing but problems with it. It was installed twice and both times incorrectly according to WildBlue installation documents.
   I was billed by Got Sky Unlimited and had to call NRTC repair .
   I sent photos of installations but to no avail. It was pole mounted the first time at 48-1/4 inch height from the ground and had more than 150 ft of RG6 cable on it. It never worked correctly.(Minimum height 5.0 ft from ground and max 150 of cable)
   Second installation, tech moved dish and placed on sloped portion of roof. Used 4 mounting bolts instead of the required 6 and used one stay instead of the required two per the Raven Installation Manual. The result was the dish would sag off of the satellite when the roof would heat up, modem would lose lock, and service was out from approximately 11-12 am to 8:00-9:00 PM daily. This went on from November 2007 until July 2008.
   Made untold calls and wasted Cell phone minutes on hold to repair service. Sent untold emails and for the most never got a response. Filed a complaint with BBB in California and nothing was settled. The only thing GotSky was interested in was the 99.00 service call to check on the problem, asked will you guarantee it to work after the service call and was informed that they would not guarantee it. Told them to forget it and I would decide what to do and let them know.
   Sent GotSky tech support an email informing them that the next thing they heard from me would be from my lawyer.Sent this email on July 8, 2008 and they terminated my service at around midnight of the 8th of July 2008. Strange they never acknowledge receipt of most other emails but acted on this one immediately.

   I am currently filling out a complaint with the Office of Consumer Protection in the State of MS.
   One of the questions on this form is “Do you know of others with similar complaints against this company”?
   that live in MS.
   Thank you for letting me vent. Please add me to the Class Action Suit.
   retscrlt

5. 5 On August 23rd, 2008, Robert Matthews said:

   If your serious about a class action suit, better get organized, and get a real good team of lawyers. These guys (WB) play a seriously unethical game. There claims about upload speed ( “up to” in small gray print ) are a case in point. The real upload speed for the customer is about 1/5th or less the speed they claim you are getting, because they don’t count the delay– which is significant. WB always has the customer do the speed test on sites that net out the delay to calculate upload speed. If a gas station started messing with measurements that way the State’s Division of Weights and Measures would shut them down. There is a law that is being broken here, and it is not only the basis for a civil action, but should be the bases for criminal prosecution. I don’t know whether this is a federal or state issue, it may be both because of the interstate nature of their business operation, but I plan on contacting our state’s attorney general (CA) in a formal letter describing the scam that is being perpetuated by WB. I will also pursue it through Pelosi’s office and our state legislature. It is time to start fighting back. By the way, you need a better way for people to provide contact information to organize this effort. Your contact information link didn’t work for me, anyway

6. 6 On September 1st, 2008, retscrlt said:

   My complaint is not about speeds mine is about no service for approximately 12hours a day.

7. 7 On September 16th, 2008, mctaggart6786 said:

   I am a very unhappy Wild Blue Customer… I got my system installed, it didnt work for the first 2 days due to the “Upload Center” This is what I was told when I called them. I used the system for the next two days and recieved an email that I was over my upload limit… I emailed a total of 7 small pics, and started 7 ebay auctions… I have the middle package… No way that put me over the limit…
   I called they said oh you have something running on your computer or something.. I had a computer tech come out check my computer. He found no programs running.. nothing that would cause this..I called them again.. Still they say its my problem.. so they have slowed my connection to worse than dial up, I have only been with them a few weeks.. I called and said I want out of the contract it hasnt been thirty days and the installer said I had thirty days.. they said NO unless you pay us twentyfive dollars a month for a year and half.. all at one time.. they wont discon.. and take there equipment.. I was told I had thirty days money back blah blah blah.. I feel stuck… i9 would love to sue them… Wild Blue is horrible.. I got it to do my Ebay business.. I cant do it now because of the speed and the fact its down every other day…. IF ANYONE STARTS A CLASS ACTION SUIT SIGN ME UP….PLEASE..

8. 8 On November 12th, 2008, byrdman1 said:

   unfortunately i got drug in to this seemingly great Internet service my self about 2 months ago.

   but hope is not lost, i have called my credit card company that i used to get the dish hooked up so they cant charge it when i refuse to pay there termination fee and i don’t let them access my bank account either so that is the first step.

   second don’t be afraid to refuse paying them, see how they like getting the shaft.

   third if they refuse to unhook it, simply unbolt there junk and throw it in the closet or garage until they come around.

   fourth they promised fast and reliable Internet, so the way i look at it is they are in contempt for false advertising.

   point is if every body just stopped paying them they would retaliate, resulting in them going very public with it and would have no choice but to shape up or ship out so to speak.

   oh and when i asked them why my connection got slowed down they said i “used it to much” but it is supposed to be “unlimited”.

   any way sign me up with the lawsuit. and remember due unto others has they have done unto u.

9. 9 On December 9th, 2008, rickmeister said:

   i had wild blue for over a year when my problem surfaced. thank god my contract was up. my satelite had went out and after repeated attempts i finally reached someone on the phone only to be told it would take a month to get a repairman out to fix my problem. i canceled my service but was still billed for a month that my my satilite was not working tried to get a refund but that was futile. mailed the modem of theirs back so i could get the 50.00 refund. followed the instructions to the letter. it has now been almost 3 months and still no refund. i have united wireless now for the same price as wildblue. their service is twice as fast as wildblue and it works all of the time. i would not recommend wild blue to anyone.

10. 10 On December 11th, 2008, Cheree said:

    I signed up for the top level of service from WildBlue Communications in June of 2007. Since May of this year (2008) my service has been spotty at best, and for long stretches of time has been completely non-existent.

    I called to cancel my account in August, and was asked to give them a chance to correct the problem. They scheduled a service call and the technician was dispatched within 2 weeks — with the wrong part. I was told it would take 2 days for the correct part to arrive. It is now November, and the technician still has not received the correct part.

    For 4 months now, I have been shuttled back and forth between technician, dsi, and WildBlue technical support and customer service. Everyone points fingers at everyone else.

    At one point, I was offered a terrific deal of paying only $39.95 a month instead of the $79.95 I pay until they resolve the situation. What a deal! $40 for no service instead of $80 for no service!

    December 8th, I contacted WildBlue to demand a refund and cancel my service. I was transferred to a customer service specialist in the corporate office, K. Gregory, who assured me he would take care of the problem by 12/12/08. He further assured me that I would receive a phone call from him no later than first thing in the morning of 12/9/08 with a status update. I have received no call. I have called the number he gave me DAILY, but get his voice mail, and he does NOT return my phone calls.

    Further, you can’t reach any of the executives at WildBlue. There are no phone numbers or email addresses available for anyone except their call center employees who, obviously, do not have the authority or ability to address customer service issues of this magnitude. To make matters worse, they can’t even give you contact information for anyone who might be able to help, but simply send you back to the website that provides only the phone number to the call center.

    If you, or anyone you know is considering WildBlue for your internet service, RUN don’t walk to a different service provider.

11. 11 On December 14th, 2008, jerryrules53 said:

    Wild Blue is terrible. I got Wild Blue in August of 2005. We tried several other things before going in this direction, but all of them turned out to be dead ends. For the first year and a half, things were ok. We had internet access and we never were cut off because of too much downloading. Then around January 2007, we got a phone call saying we were over our FAP even though our usage hadn’t changed in the previous month. So for about two or three weeks, we were basically cut off. Then it happened again in April of 2007 and then in November of 2007, May of 2008 and now since November 30th. The worst part is that I keep checking the download amount and after two weeks of service worse than dial-up we have a download total of 7600 even though our limit is 12,000. The FAP says we’ll return to normal speeds when our download total drops to less than 70% of 12,000. I guess they really don’t want us as customers anymore. I know back in May we dropped to 6500 before normal speeds were restored. There’s also been a few times when it was perfectly nice out and well below the FAP where we didn’t have internet service. At best, Wild Blue internet service is inefficient, expensive and slow. At worse it’s useless and annoying.

    Thankfully, a local Wireless Internet Company has a new tower within eye sight of our place and a sight check indicates that they should have no problem signing us up. Total cost for the set up is $130 and we’ll get a 5% discount if I pay an entire year in advance at $40 per month, compared to what Wild Blue’s is charging us for less, I’d be stupid not to get it. Hopefully starting on Tuesday I will never complain about FAP ever again.

12. 12 On December 16th, 2008, jerryrules53 said:

    So here’s an update with me.

    Wild Blue: $70 per month for 1 mbps (if that) and terrible latency and sometimes being cut off because we down loaded too much.

    Local Wireless Internet Company: $38 per month for 7 mbps.

    It looks like FAP is an acronym I can throw out of my personal vocabulary. I’ll do it with lots of beer and some pizza.

13. 13 On December 24th, 2008, aklyante said:

    I’m 16, and absolutely HATE Wildblue’s “service”. My family has the highest tier of service, which promises a lot more than what we’re getting. If there’s so much as a single cloud in the sky or if there’s even a slight breeze, latency drops to about 4 seconds - SECONDS - per request. Today, I finally got fed up with it. I talked to my parents, and they’d be willing to join the lawsuit. We’ve been FAP’d about 3 times now, and it’s completely unfair. When we were signing up for it, we had NO warning about any ‘fair’ access policy. I live in Northern Virginia, and can give you my parent’s contact information if you email me at [Email Removed]. Let the rant continue…I decided to do a test that I do pretty often. I opened up a command prompt, and typed in ‘ping www.google.com -l 1 -t’, which sends one byte of data to google, times it, and sends another. Average ping : 4,562 ms. There was a 73% packet loss. That’s nearly 3 out of 4 that were lost, and the ones that got through took four and a half seconds to get there. The weather wasn’t even that bad; it was windy, and barely overcast. Please, let us join in the class action lawsuit. They overcharge for bad service, installation, and just about everything else. We really want to do something about this.

14. 14 On February 2nd, 2009, rpriest500 said:

    Wild Blue BLOWS!!!
    Ordered the “Pro Pak” Feb 2008. Installer lied to me about proximity of dish. Charged me $165.00 for a pole in the yard. Speed was terrible. Called customer service on installation day. Speed test showed something was wrong. They wanted $99.00 for a “Service Call”. I said, “This isn’t service. It’s installation!”
    Two months go by. No serviceman. WB cuts my service off, but continues to bill $79.00/month to my credit card. Got the Denver BBB involved. WB agreed they were in error and would credit everything. As of Feb. 2009, have NOT received the $400.00 for the black box.

15. 15 On March 8th, 2009, piptay said:

    Wow seems like im not the only one being scre**d by this shaggydog tale company id love to see how long my company lasted if i was to treat my customers like this

    So heres my story

    I went over the bandwidth limit (17gb) monthly which by the way is nothing considering i maintain over 1000 sites. Anyway i went over the limit no biggy i thought seeing as as soon as i drop below 99% i get service back (wrong i need to drop below 70%) which is not noted in the FAP that the installer dropped off when i first got the service. So a week later and im below the 70% mark friday night this happens. Call customer service to see why im not back online saturday morning at normal speed to find out theres another clause they are using that service should be switched back to normal within 24 hours so we wait again. Sunday morning i try again as the day before im told that the service techs do the switch back between midnight and 6am … nothing 41kbps throughput … hmmm call again …. now im told no one works there in tech on the weekends and that monday morning i should be ok …. WTF at this point so im paying through the beehind for 1.5mb and getting 40k and very very often no connection at all (connection timeout errors even trying to get to their website to see my bandwidth limit and im at 65% now and still on dialup with netzero as its more reliable and always on as long as i tie up a phone line….

    Id love to be involved in a class action suite against these scam artists and have already started steps to contact and use the Attorney General here in Washington

    Time these aholes get pinged down a peg or two or maybe 50

16. 16 On March 12th, 2009, WILDBLUES BITCH said:

    Well its 7:00 in the morning,and Ive been up all night reading posts on Wildblue Sucks.info.I found this web site by accident,about to fall asleep daintily looking at North Korean porn and waiting on the F.A.P to (EDIT) me in the (EDIT) PRISON style.When I googled what I was thinking,Wildblue sucks, and I found my stress reliever,my saver,and my new homepage.I’m serious, I signed up so fast I got freakin keyboard burn.I don’t have to give you my depressing Wildblue story, simply because its just like allot of others,I mean I can just cut and paste what my good friend Piptay said minus the me owning my own company and all.Like others I payed allot for installation,got owned by the F.A.P in the middle of downloading 1 guy 1 cup (SERIOUSLY DON’T LOOK UP)….man i should of never of typed that,im just going to delete that right n

    (Edited by Mod. Lets try to keep it PG-13 at least)

17. 17 On March 31st, 2009, radioczar said:

    I just found this site tonight, and I sure wish I’d seen it last year when I bought into Wild Blue. Like most of the rest of you, I moved to a rural area in 2005 — what a shock. After having been used to true “high speed” internet, I was stuck with dial up. Our local power cooperative kept sending Wild Blue flyers with our monthly bill, and, desperate for a high speed connection, I finally decided to try it. Big mistake. Although I haven’t had the problems that some people have reported with support staff and billing, I did find out pretty quickly that Wild Blue is only superior to dial up in one respect: it doesn’t tie up your phone line. Unlike others, I was made award of their bandwidth policy up front, but since I mainly use the net for e-mail and web research, I didn’t feel that it would ever be an issue (and I don’t think it has been).

    The big problem I’ve had is the slowness of the system. Web pages can take many minutes to load, downloading small (less than 2Mb) files is nearly impossible without having them time-out, and if my sister-in-law decides to send me a bunch of photos, I can forget about seeing my e-mail for several hours.

    In short, this service is not value for payment made, is misrepresented, and I intend to get rid of it at my first opportunity.

    I think a class action suit is a great idea. What I’d like to know is what become of the effort to write to the various members of the Wild Blue corporate family — did anything ever come of that? I also note a lack of current posts on this site. Anything happening with a law suit?

    I’m going to post a link to this web site on my facebook page.

18. 18 On March 31st, 2009, Admin said:

    It is slow going but still in process. The hardest part is finding an attorney to put up the funds for a class action in times of relatively slow economic times in most areas.

    My intent is to eventually find someone to take it on and make an attempt at changing the way WildBlue does business.

19. 19 On May 4th, 2009, Gary Politzer said:

    I hope the class action still has a chance of happening. I would love to get my money back from Wild Blue. It’s 10 months later & even after they sent a regional tech, who was actually pretty cool, out to totally reinstall the equipment, service soon degraded to unbearable levels. Please count me in if anything happens. Also, please note that Wild Blue’s does not count the latency, or wait time, when advertising service speeds. This is blatantly false advertising.

20. 20 On May 20th, 2009, don said:

    I just made a complaint to the BBB in California:

    Complaint Description:
    Every word they say is a lie or is false. They advertise a lie, live a lie and provide a lie. Slow connection speeds, constant interruption in service, not receiving the promised download speeds, problems with installation, and poor customer service. They can not provide service, know it and continue to sell it. They advertise a total lie “up to” kowing it can never happen. They are the most abusive people I have ever dealt with (and I’m 50 and live in Los Angeles!).

    Your Desired Resolution:
    They need to be put out of business and someone needs to go to jail! They will sell you service they can never give you, they know this and continue as if it doesn’t matter. They know they are selling a lie and keep doing so. See: http://wildbluesucks.info/2008/06/09/attention-wildblue-customers/#comments Put these guys in jail!

21. 21 On May 21st, 2009, Belinda said:

    Chris (my fiance) and I had WildBlue Internet installed at our house on April 11, 2009. Apparently they contract workers from a company called DSI to install their systems at the homes of their customers. They guy who installed our system was Reginald Carter (I think his name was). He talked in jargon the WHOLE time he was here. He tried to get the Internet working on my laptop and when it was being slow he told me I needed to delete everything on my laptop that I wasn’t using. Stupid me deleted only the bare necessities because I use a lot of programs (iTunes, BlackBerry Desktop Messenger, Rhapsody, etc.). Anyway that first night Chris and I tried using both our laptops on the Internet using a wireless N router. It SUCKED. It was so horribly slow. So we tried hooking up the modem directly to one of the laptops and it was still SLOW! We called “customer support” (a bad joke in itself) and they told us to reset our modem (unplug it from the laptop then kill the power to the modem, leave it off for a few minutes, then reconnect the power) because it was pulling off three different IP addresses at the same time. Bogus!

    Chris had a worker from WildBlue, itself, call him and tell him our dish was pointed at the wrong satellite and he would come out and fix it FREE OF CHARGE. The worker, Kenneth Mattox, replaced the pole the dish was one (the original cost us $125), and replaced the TRIA on the dish. He came close to even replacing the modem (which I personally think he should have done). Mattox told me that he’d been following Carter (the original installer) all over the region, fixing his mistakes because he doesn’t set any of it up right. Mattox said the dish had more than 1/8″ moving room for the when the wind blows, which it isn’t supposed to have more than 1/8″. Carter didn’t ground the system and didn’t seal and bury the cables right. So Mattox “repaired” most of Carter’s sloppy work.

    The Internet worked for about a few days after that just fine. Then BAM! We supposedly hit 100% of our bandwith limit. According to the FAP WildBlue has, the connection speed is supposed to be cut down to dial-up speeds once 75% of the bandwith limit has been reached. The connection speed was cut down to worse than dial-up speeds.

    Chris got his statement in his Hotmail account on May 13, 2009. Two days later (can’t check the email because of the slow connection), WildBlue withdraws over $150 out of Chris’s checking account. Chris about had a stroke when he saw the bill, because we have the $60 package. He calls up WildBlue “customer service”, in a fit already, and has them explain the charges to him. $95 came from Mattox coming out to fix what should have been done right in the first place. Mattox told us we would NOT be charged for this service. And we were still in the 90-day period of free repairs. Chris had to argue with three different people to finally get the $95 refund, which one person told him would take 7-14 business days to be back in his account.

    The FAP is measured in a “30-day rolling period”. This is ridiculous in itself! Instead of being in a rolling period it should RESET after WildBlue gets money for their “service”.

    WildBlue advertises having speeds faster than dial-up. Excuse me… but I’ve had dial-up and this statment made by WildBlue is FALSE ADVERTISING. Their speeds are much SLOWER than dial-up. At least you can load an entire page with no errors on dial up and don’t lose the connetion 10-15 times throughout the day.

    As soon as the refund for the bogus charge hits Chris’ checking account, he’s going to close the account out and discontinue use with WildBlue. I’m backing him 100%.

    WILDBLUE IS ONLY INTERESTED IN MAKING MONEY FOR FREE BY NOT PROVIDING THE SERVICE IT ADVERTISES!

    Count us in on any lawsuit anyone is willing to bring against WildBlue.

22. 22 On May 24th, 2009, CraryciP said:

    Hi, discriminative posts there thank’s for the compelling advice

23. 23 On June 15th, 2009, Mark Miller said:

    Same story as everyone else although I would say the customer service administratively was ok. I got WB, it would not work at all with my VPN nor many SSL sessions. It took minutes to get common pages and often went off into la la land. I decided to cancel and perhaps eat the cost of 15 per month for 22 months residual. I was looking around to see if anyone ever got out of their contract and what it took. It is not like I am cheating but could not test drive the system and once installed I was liable for near useless service for 24 months. BTW I don’t rememeber actually signing anything saying I would have to pay 24 month.. Funny thing is my Credit card was changed due to a fraud attempt issue and I still owe WB the residual fee. I am afraid to give them my new credit card number after reading the legal doc that says they can pretty much charge you anything anytime they want and I can do nothing.
    I am open to suggestions if anyone has had luck terminating the contract without fall out from collection agencies.

24. 24 On July 10th, 2009, BlueSloth said:

    I have WB for 2 years and it sucks 95% of the time. Once in a while it will work quickly but usually it is very slow. If it looks like it might rain I lose signal. My contract is finishing and not sure what to do. I may go back to dail up or try Verizon’s cellular based router. I agree they are ripping us off given the cost and service lies they provide. I’m tired of my wife saying its still quicker then dail up–but I’m not paying for dail up!!And I know at times it has to be slower then dial up. Before moving I had Verizon DSL for $17 month and it was reliable and fast–I miss the good ole days. I’m in if a class action suit ever goes.

25. 25 On July 25th, 2009, Gary Politzer said:

    I promise that the minute my contract expires, I am going to cancel the credit card whose number I stupidly gave to Wild Blue. Why? Because I have heard that they keep right on billing after you tell them to cancel. And they have a direct tap into your credit card. Wild Blue is so fired.

    Reminder to self - Next Time a company asks for a 2 year contract with direct credit card tap as a condition of service, take it as a RED FLAG and just say NO!

26. 26 On July 31st, 2009, Dan Bixler said:

    I have never had such poor service from any company. We bought out our contract to be done with the infuriating slow service. Calling in just raises blood pressure. Avoid Wildblue like thw plague.

    Dan

27. 27 On September 1st, 2009, Mary-Jo said:

    Hi. I am in Warsaw, Missouri. I have been trying for 2 months to receive the balance of my initial $99.95 from WildBlue and I am very frustrated. Following is the latest email attempt to WildBlue. This is the 3rd email I have sent and about the 8th (if not more) phone call made to them since the installation was cancelled. I am furious and am all for a class action suit. I homeschool my 9th grader and satellite internet would be wonderful out here in the boonies. Just thought I’d put my nickel’s worth in. It’s no longer 2 cents with all the inflatio.

    RE: tickets #6953691 & 7011261

    I would appreciate a full refund. I do not owe you a restocking fee. Your installer refused to come out here when I told him and everyone at ordering time that the dish would have to be installed 15 - 20 feet up. I live in a valley in the middle of the woods. Five years ago, when dish network installed their dish, I had to install a 30 foot pole so I could get a signal. There is only one spot in my yard that will get a signal since I am in a “ditch” and surrounded by trees. So many trees that the only thing that can grow in my limited yard space is rocks!! Your man that took my order and the 2 installation people I talked with before ordering assured me that the dish could and would be installed on this pole. When the day of installation came, your installer was 2 hours late. I called the main installation office and they contacted him and he called me. He was still 1 1/2 hours away from me at the end of his day. I asked if he had brought an extension ladder for installation and reminded him of my problem of acquiring a signal. He informed me that he had an 8 foot pole. I told him if he checked his remarks on his order he would see that 8 feet is not high enough. When I told him that I had a 30 foot pole, he stated that Wild Blue’s policy was to not put their dish on the same pole as another dish. Up until this time, I had assumed that Wild Blue and Dish Network were one and the same as that is who I went through to get my initial info on your services. He then refused to drive out here to even look at my yard because I told him the 8 foot pole was not tall enough.

    I am a single parent on disability due to a bone disease and cancer. I cannot afford to lose any money. Do ya’ll really think I would order your service without being absolutely certain that it could be installed? Your installer refused to even come out and look at my yard when I told him 8 foot wouldn’t work. He suggested my roof. I told him he could try but it didn’t work for the dish satellite so I doubted if it would work for Wild Blue. Go back to the beginning of July and check your “supposedly” recordings for phone calls to your service dept. and installation office from my phone number of 660-XXX-XXXX. You will then be assured that I let everyone I talked to know about the height problem. When your installation people called to confirm installation, I let them know. I was continuously lied to by everyone. They all assured me the dish could and would be put on the pole I had already installed. I am starting to get very irritated with all this. I packed everything you sent me and returned it immediately. I didn’t even keep what had come by USPS. I put that in the box with the dish, taped it up and returned it.

    I would very much appreciate getting the $53.75 that is owed to me. I did not cancel the installation, your installer refused to come out and figure out a way to install your dish. I called immediately after your installer refused to come to my home and told your service rep the problem. I have had 3 people tell me I would get a full refund and would not be resposible for any restocking fees. That still has not happenned. Today I am being told that you installer says I refused the installation. He is a liar. He didn’t want to come out here; it was too late in the day for him. I was his last call, 1 1/2 hours away and he wanted to go home. I don’t appreciate his lies or ya’ll’s actions towards me.

    Mary-Jo

28. 28 On September 1st, 2009, Mary-Jo said:

    Hi. I am in Warsaw, Missouri. I have been trying for 2 months to receive the balance of my initial $99.95 from WildBlue and I am very frustrated. Following is the latest email attempt to WildBlue. This is the 3rd email I have sent and about the 8th (if not more) phone call made to them since the installation was cancelled. I am furious and am all for a class action suit. I homeschool my 9th grader and satellite internet would be wonderful out here in the boonies. Just thought I’d put my nickel’s worth in. It’s no longer 2 cents with all the inflation.

    RE: tickets #6953691 & 7011261

    I would appreciate a full refund. I do not owe you a restocking fee. Your installer refused to come out here when I told him and everyone at ordering time that the dish would have to be installed 15 - 20 feet up. I live in a valley in the middle of the woods. Five years ago, when dish network installed their dish, I had to install a 30 foot pole so I could get a signal. There is only one spot in my yard that will get a signal since I am in a “ditch” and surrounded by trees. So many trees that the only thing that can grow in my limited yard space is rocks!! Your man that took my order and the 2 installation people I talked with before ordering assured me that the dish could and would be installed on this pole. When the day of installation came, your installer was 2 hours late. I called the main installation office and they contacted him and he called me. He was still 1 1/2 hours away from me at the end of his day. I asked if he had brought an extension ladder for installation and reminded him of my problem of acquiring a signal. He informed me that he had an 8 foot pole. I told him if he checked his remarks on his order he would see that 8 feet is not high enough. When I told him that I had a 30 foot pole, he stated that Wild Blue’s policy was to not put their dish on the same pole as another dish. Up until this time, I had assumed that Wild Blue and Dish Network were one and the same as that is who I went through to get my initial info on your services. He then refused to drive out here to even look at my yard because I told him the 8 foot pole was not tall enough.

    I am a single parent on disability due to a bone disease and cancer. I cannot afford to lose any money. Do ya’ll really think I would order your service without being absolutely certain that it could be installed? Your installer refused to even come out and look at my yard when I told him 8 foot wouldn’t work. He suggested my roof. I told him he could try but it didn’t work for the dish satellite so I doubted if it would work for Wild Blue. Go back to the beginning of July and check your “supposedly” recordings for phone calls to your service dept. and installation office from my phone number of 660-XXX-XXXX. You will then be assured that I let everyone I talked to know about the height problem. When your installation people called to confirm installation, I let them know. I was continuously lied to by everyone. They all assured me the dish could and would be put on the pole I had already installed. I am starting to get very irritated with all this. I packed everything you sent me and returned it immediately. I didn’t even keep what had come by USPS. I put that in the box with the dish, taped it up and returned it.

    I would very much appreciate getting the $53.75 that is owed to me. I did not cancel the installation, your installer refused to come out and figure out a way to install your dish. I called immediately after your installer refused to come to my home and told your service rep the problem. I have had 3 people tell me I would get a full refund and would not be resposible for any restocking fees. That still has not happenned. Today I am being told that you installer says I refused the installation. He is a liar. He didn’t want to come out here; it was too late in the day for him. I was his last call, 1 1/2 hours away and he wanted to go home. I don’t appreciate his lies or ya’ll’s actions towards me.

    Mary-Jo

29. 29 On September 4th, 2009, Jennifer said:

    Wildblue is a piece of Sh**. I signed up with them and some guy from Vermont ( i live in Connecticut) came with his son to install the equipment. I had paid 99 dollars and some change for the initial fee. I recieved the equipment and NEVER opened it. Well when the two whackjobs came to install it, they said some electric box was too far from my apartment so they could not install it. They told me to return the equipment for a refund. haha yea right. so i returned it…unopened and all. Never got a refund. Then a month and a half later, after making several long and tedious calls, I received 2 credits to my bank of 47 dollars each. I figured fine f*** it i will take that… then a month later they took OUT 47 dollars. (which at this moment was 2 weeks ago). I called and debated and i was told the 47 they took out would be refunded… nope i just called today and the financial department DENIED my F****** refund! then i explained it to the lady and apparently she says she understands (as they all have said) what went wrong and i will be refunded…. within 7-14 business days. yea ok. I live on SSI i am f******* disabled and i am in community college i cant afford this garbage they pull. I REALLY wish i would have seen all these reports before ordering. My advice to everyone is ALWAYS look up ANYTHING whether is be services, products, etc and see REAL people’s opinions and not just advertisements. Always be cautious. My bank is so negative with fees. They have some good propaganda. Please dont sign up with them ever!
    if you want to contact me, myspace me. soon i will be making an anti- wild blue myspace site and facebook. I am in school for criminal justice. this is interesting to bring to class. Also we must get a lawsuit against them. Many others are in favor. if my myspace bleeps out the last word in my link (dunno if this site will) its the b word that people block out even though its what i think the lady from wildblue is that i spoke to today! ugh F*** it

30. 30 On October 9th, 2009, Dustin Anderson said:

    We have wild blue in bullard texas and it is seriously the stupidest internet provider i have ever experienced to say dial up is better is an understatement. lets get this going

31. 31 On October 9th, 2009, Eva Robertson said:

    I was a WildBlue Customer in Oregon. I had very slow speeds from the beginning, complained to them numerous times, then opened a dispute file through my credit card. They verbally agreed to take back the equipment and rescind the contract but never put anything in writing. The credit card company removed their charges. Six months after I returned the equipment and I assumed the rescission was complete, Wildblue started collection proceedings against me for a $600 contract termination penalty. They now claim they never rescinded the contract and that I terminated without cause.

32. 32 On October 11th, 2009, tommckellips said:

    I have had Wildblue since May 09. This service sucks in every way. When the system was first installed the speed was slooooow even though we are paying for the mid range package. We called and complained, after a coulple hours on the phone they said nothing is wrong. By late that night the speed mysteriously increased. Then a week later we had severe storms and a tree came down on the dish. I called and ask for a new dish, after several hours again on the phone I finally was told a dish would be on the way, but I would have to pay $300 for it. Two weeks later I still did not have the dish, WildBlue could not find the order and DSI was calling every day to schedule a install. A week after that I got the dish after daily phone calls with WB and DSI then it took another week for the installer to show up to point it for me, I am capable of doing that part but they will not tell me the sat to point to, another install fee, of course. I still got charged for the month we were out of service since they say it was not there fault. Since that time our service has been very slow and very sporadic. Tonight I just got a notice we are at 80% and they will slow us down to 128K per the FAP, however as crappy as this service has been cutting us to 128K will actually increase our speed since most of the time we are getting less than a MODEM will do. How did we ever hit 80% when most of the time this POS is not even working and we have not been doing anything more than E-mail and browsing, and we are far enough out in the sticks that no-one can come attach to our home wireless to use it.

33. 33 On November 1st, 2009, Pastor George M said:

    HERES A TWO MONTH FAP FOR YOU IT HAS ONLY DROPPED ON THE DL SIDE 3gb’s in 41 days the dl has dropped 4gb in 41 days HOWS THIS FOR EVIDENCIARY SUPPORT anyone with an identical or very similar usage graph?
    if you total the amount days in upstate new york that it rained multiply that per the price you pay for this crappy service you will see I am Getting Screwed

    BANDWIDTH USAGE

    Data usage - 30 day rolling period
    ________________________________________
    TABLE VIEW | GRAPH VIEW

    Sign Out
    | Help

    Data unavailable at this time. Please try again later.

    Percentage
    Used Current
    Usage
    (MB x 1000) Maximum
    Available
    Threshold
    (MB x 1000)
    Download

    61 % 7.4 12.0
    Upload
    86 % 2.6 3.0

34. 34 On February 17th, 2010, wildbluecrap said:

    I’m pissed off.
    I figured that my download speed and upload speed would increase if I paid for the pro service plan. NOPE!
    Same speeds as the lowest priced plan.
    WILDBLUE SUCKS THE BIG ONE!

35. 35 On March 1st, 2010, Jorlene Post (with brother, Chris Stevenson said:

    WILD BLUE-Complaint.

    My name is Jorlene Post and I live in Sylvania, Alabama, Dekalb County.

    I want it known that Wild Blue dish network is guilty of false advertising, bait and switch-over-charging, damaging installation work, slow internet speed, and shutting the service off multiple times without notice. They’re representatives also claim they have no way of knowing the exact amount of money that has been taken out of my account, since they don’t keep those records.

    I signed up for the installation for $99.00 and was told at the last minute that I needed a mounting pole for an additional $50.00. Since 12//18/2009 I have been charged, not the 54.00 that appears on the contract, but $125.00 every month, plus an additional $190.02. My checking account bounced, forcing me to pay $70.00 in late fees as a result of these overcharges. Add to that, they have shut down our service twice without notice, costing my brother, Chris Stevenson who is a best-selling author, to lose hundreds of dollars in lost sales and miscommunication with his agent and publishers.

    The technician, who installed the hardware, left a 15ft section off the mobile home trailer skirt and lost all of the fastening screws, requiring it to be reattached at expense. He simply left the skirt laying in the dirt when he finished the work. The installation process took more than five hours, with the tech continually trying to get the proper sat signal into the receiver.

    On two occasions, we were told by customer support that they were sorry for the overcharges and promised to credit us for two months. They continue to charge double the monthly fee and claim to know nothing about any verbal agreements concerning monthly credit allowances.

    The dish has been installed in front of the main entrance to the house, and is pointing directly at the roof eave. No doubt this has slowed the service down to a trickle due to bad reception. Snow or overcast days knocks the signal completely out, where we lose days of service.

    I am on fixed income, and this has shattered my household financial status, and I will probably never recover from it.

    We need a class-action suit against this company Now! Please email me with how I can participate in this class-action suit against Wild Blue.

    My brother would also like to be contacted, since he has more damaging evidence against them. His name is Chris Stevenson and his email address is below:

    stevenson_333@msn.com

    Thank you,

    Jory Post

36. 36 On March 8th, 2010, Mary L said:

    WildBlue is worse than dialup. I was assured that i could watch streaming video, etc.. all a big LIE. Now, they expect me to pay early termination fees..AS IF ….
    They voided the contract by lying.

37. 37 On March 8th, 2010, TRICKEDBYWILDBLUE said:

    We dropped wildblue today and as we were doing this
    the representative we reached had trouble finding our
    wildblue account. After we had to give them our Dishnetwork
    numbers they found us but added that wildblue was not
    available in our area!!! (Imagine that)

    We told them this was the reason we were dropping their poor
    wildblue satellite Internet service because we were rarely
    able to make use of it. ( 2 years of frustration! )

    They said that if we wanted to sign up for wildblue
    satellite Internet service again, it would not be
    possible because it was not available in our area!

    Why did wildblue install our dish and take over
    $2000.00 of our money for this service which they
    admit is not available to us???

    Why are there several other homeowners within a mile
    of us in all directions that have wildblue satellite
    Internet service??

    Will wildblue refund all of our money which they have
    ripped off from us??

    I noticed both the lights on the wildblue modem and
    my Netmeter for about an hour after we canceled our
    service and the first thing I saw was that the lights
    did nothing unusual. The next thing I witnessed was
    that my Netmeter graph indicated at next to the highest
    data speed level that it ever has. Most all of the time
    when we were able to use wildblue, it rarely exceeded
    3 to 4 times our dialup download speed and never gave
    us as fast an upload speed as our dialup. I guess they had
    to activate our service temporarily in order to un-authorize
    our modem.

    Our modem is still acting as it has for most of this 2 year
    fiasco, the internet is still there but I can no longer
    use it. ( Nothing much has changed !!! )

    Most of the time when we were able to use wildblue, it
    only downloaded data at about 1/4 of the speed of our dialup.
    We now have our 2nd phone line and are past the absurd 2
    year contract.

    We only gained a slight benefit from having wildblue
    when we wanted to use the phone for calls instead of
    for our dialup. But we now have 2 lines and can both
    access the Internet and talk on the phone at the same time.

    This was as if they were searching for my modem and
    after they found it, the speed went to about 1/4 of the
    speed we have been paying so much for!!

    No wonder we have had such a terrible time with this
    wildblue scam, they seem not to have turned us on in
    the beginning. I guess this is why they never answered
    any of my emails complaining of their poor service. It
    is also most likely the reason why they never finished
    the install in the beginning and caused me to buy my
    own new parts as well as pay my neighbor to properly
    install the dish and align it.

    Why did I have to wait for my 2 year contract to be over
    to avoid paying them their crooked early cancellation
    fee? If wildblue was not available in my area then why
    did they want the early cancellation fee?

    Beware of this scam, They will take your money and then
    run away from all their obligations to their subscribers.
    Their so called 90 day equipment warranty is worthless
    because they refused to complete the hacked up installation
    and never replaced the junk modem they installed.

    I learned they installed A junk modem during their hacked up
    install, when the new modem I purchased outright myself gave
    me their own message on my computer screen that the modem I
    was removing had already been reported as scrap!!

    ( Imagine that !!! )

    Why would they ever answer any complaints from someone who
    lived in an area in which wildblue was not available?

    Why did they take my money then?

    I really hope someone has the time and money and legal
    resources to either put an end to this scam, or at least
    force them to only be paid for service actually received by
    their subscribers.

    I am now using my old dialup which I was never able to
    drop when we had wildblue because wildblue was seldom
    available.

    I now do not have my browser popping up the old and tired
    messages that I have lost my Internet connection.

    And as well, I am saving about $100.00 per month by not
    having to pay them any longer.

38. 38 On May 4th, 2010, dauguy said:

    i here copy and paste an email I sent to Consumer Affairs:
    When I signed up, I understood that bad weather here and at my portal would interrupt service, which it did; I did not expect to be solicited by the installer for a pyramid scheme.

    I was required to purchase the dish and sign a two-year contract. Since I need this service only five months of the year, I found this quite pricey, but I had no other choice; dial-up or satellite, that is all that is available here. So, upon the assurance that when the contract had run, I would be able to suspend service for those months I am in another state, I braced myself for paying nearly $2000 (two thousand) for ten or eleven months of service.

    The next real problem had to do with the business office. For reasons that escape me, they were completely unable to update my password for some months. Every call, (and I averaged one every ten days or so), service or billing, resulted in a long litany of questions and answers. I terminated every call with a request that the password be updated then and there, and was assured it was so; subsequent calls made it clear that I was being misinformed. It got to the point that I would not call even when I needed service because I was so frustrated with their inability to update my password. Finally, due to work on my roof, i HAD to call; the dish had shifted and needed realigning. This time–over a year later–they finally got the password updated and it still is on file about 18 months later.

    When I have service–weather permitting, as noted above–it varies between slow and very slow. For example, from about 5:00 PM to 8:00 PM M-F I don\’t even bother; download speeds run about 18 kb/s, far slower than dial-up! The same is true of Saturday late mornings and Sunday evenings. I am still debating whether I want to have as phone line installed just for dial-up internet purposes. It si pertinent here to note that the people who speak with you when your service is down are without exception helpful. pleasant, and willing to do whatever they can for you. Since what I most often need when my service is down is a weather report, they unfailingly provide me with same while on the phone with them.

    My two-year contract was up some months ago, and I am now preparing for my semi-annual move to another state with my job. I have tried THREE times to put the WildBlue service on suspension; all three times I have been told something different.

    The first time, I was told that I must call back within the billing period in which I wanted the suspension. I waited a full four weeks and did so.

    This time, I was told that the suspension would go into effect on the selected date.

    Tonight, I contacted WildBlue through their website via chat to confirm. This time, I was told that I must call back on the day I want the service suspended.

    At this point, I am documenting every call concerning the suspension of service. I have a suspicion that they will be trying to bill me despite my very clear wishes to suspend service; and if so, I will indeed dispute the charges through my credit card company.
    So, in summary: dial-up speeds at T1 prices; poor, and in the case of the pyramid scheming installer, downright illegal practices.

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