Comments on: ATTENTION WILDBLUE CUSTOMERS http://wildbluesucks.info/2008/06/09/attention-wildblue-customers/ A Site Dedicated to sharing the suckiness of WildBlue Satellite Internet Sun, 13 May 2012 01:51:36 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Kristin Russell http://wildbluesucks.info/2008/06/09/attention-wildblue-customers/#comment-1455 Kristin Russell Fri, 04 May 2012 21:37:30 +0000 http://wildbluesucks.info/2008/06/09/attention-wildblue-customers/#comment-1455 Has anyone else had issues with Wild Blue deducting money from their checking accounts whenever and for whatever reasons they deem fit? They deducted $285.42 from our checking account last Saturday 4/28/12 for service termination when we were not made aware by THEIR installer that there was an online statement to be signed. They had no issues taken payment from us every month, and did reconnect us without charge, but the $285.42 still has not been refunded & it is now day 5 that they said it 'might' take. To top it off, they deducted $60.11 from our account today for the next month's services which last came out of our account on 4/7/12. Hmmm, that's not 30 days! If there is class action, please include us! Has anyone else had issues with Wild Blue deducting money from their checking accounts whenever and for whatever reasons they deem fit? They deducted $285.42 from our checking account last Saturday 4/28/12 for service termination when we were not made aware by THEIR installer that there was an online statement to be signed. They had no issues taken payment from us every month, and did reconnect us without charge, but the $285.42 still has not been refunded & it is now day 5 that they said it ‘might’ take. To top it off, they deducted $60.11 from our account today for the next month’s services which last came out of our account on 4/7/12. Hmmm, that’s not 30 days! If there is class action, please include us!

]]> By: Alan http://wildbluesucks.info/2008/06/09/attention-wildblue-customers/#comment-1452 Alan Wed, 18 Apr 2012 23:15:42 +0000 http://wildbluesucks.info/2008/06/09/attention-wildblue-customers/#comment-1452 I signed up for Wild Blue internet March 1, 2012. Having recently pruchased a house, I found out that Centurylink DSL is not available. When I paid the $149.99 over the phone, I was told I would be contacted within 72 hours to schedule installation. They didn't. I called them back a week later and after some "words", I got a supervisor who scheduled my instal. On March 13, 2012, Wild Blue internet was installed. I knew the speed would be less, and it certainly was much less than the advertised 10 - 12 mps I was supposed to get but since my long time provider Centurylink was not available, I sucked it up and accepted the speed reduction. On March 19, 2012, I happened to check my credit union checking account and I saw an UNAUTHORIZED Wild Blue charge for $105.72. After calling my credit union then Wild Blue, I find out this is a bill for March 13 - March 16 and March 17 - April 16, 2012. I must note, I did NOT receive a bill via email prior to the charge. It took two weeks and 3 phone calls to asuure that I would not get anymore unauthorized charges from Wild Blue. Yesterday, April 17, 2012, I received my Wild blue bill via email. I called Wild Blue and paid the $90.38 bill with my Visa debit card. Later yesterday afternoon, I checked my credit union checking account and saw that Wild Blue had debited my checking accout $180.76 NOT $90.38. I called Wild Blue at 5:30 pm CDT yesterday and was told this by Anthony: "I am so sorry Sir. We are having problems with our computers and you are not the first customer we have double charged. We are working on the problem and in the meantime, we will send you a refund for $90.38." He advised that due to my not wanting to have a credit/debit card on file, the refund would come by mail within 3 to 5 WEEKS. Fortunately, my credit union is paying the ONE check I have outstanding so I won't have a "bounced check". When I told Wild Blue that I have only been a customer for a month and since they had already done an unauthorized charge and NOW charged me TWICE by mistake aned their own admission, their error, I wanted to cancel my account, I was immediately told they would NOT do that and if I tried they would bill me for the two years service and if I did not pay it, they would put it on my credit report. Class Action Suit?? YES, YES, YES!!! PLEASE! and add me to the list. I signed up for Wild Blue internet March 1, 2012. Having recently pruchased a house, I found out that Centurylink DSL is not available. When I paid the $149.99 over the phone, I was told I would be contacted within 72 hours to schedule installation. They didn’t. I called them back a week later and after some “words”, I got a supervisor who scheduled my instal. On March 13, 2012, Wild Blue internet was installed. I knew the speed would be less, and it certainly was much less than the advertised 10 – 12 mps I was supposed to get but since my long time provider Centurylink was not available, I sucked it up and accepted the speed reduction. On March 19, 2012, I happened to check my credit union checking account and I saw an UNAUTHORIZED Wild Blue charge for $105.72. After calling my credit union then Wild Blue, I find out this is a bill for March 13 – March 16 and March 17 – April 16, 2012. I must note, I did NOT receive a bill via email prior to the charge. It took two weeks and 3 phone calls to asuure that I would not get anymore unauthorized charges from Wild Blue. Yesterday, April 17, 2012, I received my Wild blue bill via email. I called Wild Blue and paid the $90.38 bill with my Visa debit card. Later yesterday afternoon, I checked my credit union checking account and saw that Wild Blue had debited my checking accout $180.76 NOT $90.38. I called Wild Blue at 5:30 pm CDT yesterday and was told this by Anthony: “I am so sorry Sir. We are having problems with our computers and you are not the first customer we have double charged. We are working on the problem and in the meantime, we will send you a refund for $90.38.” He advised that due to my not wanting to have a credit/debit card on file, the refund would come by mail within 3 to 5 WEEKS. Fortunately, my credit union is paying the ONE check I have outstanding so I won’t have a “bounced check”. When I told Wild Blue that I have only been a customer for a month and since they had already done an unauthorized charge and NOW charged me TWICE by mistake aned their own admission, their error, I wanted to cancel my account, I was immediately told they would NOT do that and if I tried they would bill me for the two years service and if I did not pay it, they would put it on my credit report. Class Action Suit?? YES, YES, YES!!! PLEASE! and add me to the list.

]]> By: Alan http://wildbluesucks.info/2008/06/09/attention-wildblue-customers/#comment-1451 Alan Wed, 18 Apr 2012 23:13:27 +0000 http://wildbluesucks.info/2008/06/09/attention-wildblue-customers/#comment-1451 I signed up for Wild Blue internet March 1, 2012. Having recently pruchased a house, I found out that Centurylink DSL is not available. When I paid the $149.99 over the phone, I was told I would be contacted within 72 hours to schedule installation. They didn't. I called them back a week later and after some "words", I got a supervisor who scheduled my instal. On March 13, 2012, Wild Blue internet was installed. I knew the speed would be less, and it certainly was much less than the advertised 10 - 12 mps I was supposed to get but since my long time provider Centurylink was not available, I sucked it up and accepted the speed reduction. On March 19, 2012, I happened to check my credit union checking account and I saw an UNAUTHORIZED Wild Blue charge for $105.72. After calling my credit union then Wild Blue, I find out this is a bill for March 13 - March 16 and March 17 - April 16, 2012. I must note, I did NOT receive a bill via email prior to the charge. It took two weeks and 3 phone calls to asuure that I would not get anymore unauthorized charges from Wild Blue. Yesterday, April 17, 2012, I received my Wild blue bill via email. I called Wild Blue and paid the $90.38 bill with my Visa debit card. Later yesterday afternoon, I checked my credit union checking account and saw that Wild Blue had debited my checking accout $180.76 NOT $90.38. I called Wild Blue at 5:30 pm CDT yesterday and was told this by Anthony: "I am so sorry Sir. We are having problems with our computers and you are not the first customer we have double charged. We are working on the problem and in the meantime, we will send you a refund for $90.38." He advised that due to my not wanting to have a credit/debit card on file, the refund would come by mail within 3 to 5 WEEKS. Fortunately, my credit union is paying the ONE check I have outstanding so I won't have a "bounced check". When I told Wild Blue that I have only been a customer for a month and since they had already done an unauthorized charge and NOW charged me TWICE by mistake aned their own admission, their error, I wanted to cancel my account, I was immediately told they would NOT do that and if I tried they would bill me for the two years service and if I did not pay it, they would put it on my credit report. Class Action Suit?? YES, YES, YES!!! PLEASE! and add me to the list. Alan in Haleyville, Alabama I signed up for Wild Blue internet March 1, 2012. Having recently pruchased a house, I found out that Centurylink DSL is not available. When I paid the $149.99 over the phone, I was told I would be contacted within 72 hours to schedule installation. They didn’t. I called them back a week later and after some “words”, I got a supervisor who scheduled my instal. On March 13, 2012, Wild Blue internet was installed. I knew the speed would be less, and it certainly was much less than the advertised 10 – 12 mps I was supposed to get but since my long time provider Centurylink was not available, I sucked it up and accepted the speed reduction. On March 19, 2012, I happened to check my credit union checking account and I saw an UNAUTHORIZED Wild Blue charge for $105.72. After calling my credit union then Wild Blue, I find out this is a bill for March 13 – March 16 and March 17 – April 16, 2012. I must note, I did NOT receive a bill via email prior to the charge. It took two weeks and 3 phone calls to asuure that I would not get anymore unauthorized charges from Wild Blue. Yesterday, April 17, 2012, I received my Wild blue bill via email. I called Wild Blue and paid the $90.38 bill with my Visa debit card. Later yesterday afternoon, I checked my credit union checking account and saw that Wild Blue had debited my checking accout $180.76 NOT $90.38. I called Wild Blue at 5:30 pm CDT yesterday and was told this by Anthony: “I am so sorry Sir. We are having problems with our computers and you are not the first customer we have double charged. We are working on the problem and in the meantime, we will send you a refund for $90.38.” He advised that due to my not wanting to have a credit/debit card on file, the refund would come by mail within 3 to 5 WEEKS. Fortunately, my credit union is paying the ONE check I have outstanding so I won’t have a “bounced check”. When I told Wild Blue that I have only been a customer for a month and since they had already done an unauthorized charge and NOW charged me TWICE by mistake aned their own admission, their error, I wanted to cancel my account, I was immediately told they would NOT do that and if I tried they would bill me for the two years service and if I did not pay it, they would put it on my credit report. Class Action Suit?? YES, YES, YES!!! PLEASE! and add me to the list.

Alan in Haleyville, Alabama

]]> By: Ben Serrano http://wildbluesucks.info/2008/06/09/attention-wildblue-customers/#comment-1435 Ben Serrano Tue, 07 Feb 2012 06:23:38 +0000 http://wildbluesucks.info/2008/06/09/attention-wildblue-customers/#comment-1435 Do you have a class action on Wild Blue -Please include me. Horrible stress I am undergoing with this company. The complaints are all same . Company have not done anything to improve their services instead they do fraud by charging huge amount of money. They are charging me for a technecian to investigate the dish that they believed requires repositioning. I though this was part of the service that they promised they would do as the internet is too slow and dropps off at the middle of doing online teaching Do you have a class action on Wild Blue -Please include me. Horrible stress I am undergoing with this company. The complaints are all same . Company have not done anything to improve their services instead they do fraud by charging huge amount of money. They are charging me for a technecian to investigate the dish that they believed requires repositioning. I though this was part of the service that they promised they would do as the internet is too slow and dropps off at the middle of doing online teaching

]]> By: Lynne Larkin http://wildbluesucks.info/2008/06/09/attention-wildblue-customers/#comment-1428 Lynne Larkin Wed, 25 Jan 2012 04:07:14 +0000 http://wildbluesucks.info/2008/06/09/attention-wildblue-customers/#comment-1428 I have had it with wild blue. They have dropped me to half the speed of dial up and are still charging me the top package price. When I contacted them they talked to me like I was a child and kept telling me it wasn't their rule it was the FCC's rule. My service has been horrible since day one. Due to our location I basically have no choice and they love that. I too was told, when I asked about a business account, that I would have to go thru another company. But when I called 3days ago the we're telling me about the new satellite that was up and running for only $150 per month. Today when I called I was told that satellite would not be up and running until April. They can't even keep their lies straight after I hung up on the idiot that I was talking to I can't even get online. Bit I am sure they are still charging me. I hope they have nightmares because of what they are doing to everyone! I have had it with wild blue. They have dropped me to half the speed of dial up and are still charging me the top package price. When I contacted them they talked to me like I was a child and kept telling me it wasn’t their rule it was the FCC’s rule. My service has been horrible since day one. Due to our location I basically have no choice and they love that. I too was told, when I asked about a business account, that I would have to go thru another company. But when I called 3days ago the we’re telling me about the new satellite that was up and running for only $150 per month. Today when I called I was told that satellite would not be up and running until April. They can’t even keep their lies straight after I hung up on the idiot that I was talking to I can’t even get online. Bit I am sure they are still charging me. I hope they have nightmares because of what they are doing to everyone!

]]> By: Deb http://wildbluesucks.info/2008/06/09/attention-wildblue-customers/#comment-1425 Deb Mon, 23 Jan 2012 17:00:57 +0000 http://wildbluesucks.info/2008/06/09/attention-wildblue-customers/#comment-1425 What is up with the class action lawsuit? I would definitely participate. Have had WildBlue for 3 months, called umpteen times, had 3 service appointments where the service guys didn't show or call and now, after my 90 days has run out, they say they will send a service guy out for $95.00. They are nothing but rip-off artists and something needs to be done! What is up with the class action lawsuit? I would definitely participate. Have had WildBlue for 3 months, called umpteen times, had 3 service appointments where the service guys didn’t show or call and now, after my 90 days has run out, they say they will send a service guy out for $95.00. They are nothing but rip-off artists and something needs to be done!

]]> By: Cheryl Jackson http://wildbluesucks.info/2008/06/09/attention-wildblue-customers/#comment-1410 Cheryl Jackson Tue, 03 Jan 2012 16:23:06 +0000 http://wildbluesucks.info/2008/06/09/attention-wildblue-customers/#comment-1410 Add me to any potential lawsuit against Wild Blue. My "two year" contract expires with them in September of 2012 and I will go to the library in town to use the internet. They take my money each month and I'm lucky to get on the internet at all and can barely get email. I absolutely hate, hate, hate this company! Add me to any potential lawsuit against Wild Blue. My “two year” contract expires with them in September of 2012 and I will go to the library in town to use the internet. They take my money each month and I’m lucky to get on the internet at all and can barely get email. I absolutely hate, hate, hate this company!

]]> By: william mcdonald http://wildbluesucks.info/2008/06/09/attention-wildblue-customers/#comment-1401 william mcdonald Tue, 13 Dec 2011 02:07:19 +0000 http://wildbluesucks.info/2008/06/09/attention-wildblue-customers/#comment-1401 Hey admin wtf!wheres my reply and post go? Hey admin wtf!wheres my reply and post go?

]]> By: Bill McDonald http://wildbluesucks.info/2008/06/09/attention-wildblue-customers/#comment-1398 Bill McDonald Thu, 08 Dec 2011 05:21:06 +0000 http://wildbluesucks.info/2008/06/09/attention-wildblue-customers/#comment-1398 I had mine put in on 12/02/11 and its terrible. I had mine put in on 12/02/11 and its terrible.

]]> By: Bill McDonald http://wildbluesucks.info/2008/06/09/attention-wildblue-customers/#comment-1397 Bill McDonald Thu, 08 Dec 2011 05:18:06 +0000 http://wildbluesucks.info/2008/06/09/attention-wildblue-customers/#comment-1397 Hi Casey, I just signed up with WB on 12/02/11 and it is terrible. they have not been very helpful at all.I was wondering how your ordeal turned out. Bill Hi Casey, I just signed up with WB on 12/02/11 and it is terrible. they have not been very helpful at all.I was wondering how your ordeal turned out. Bill

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