Archive for 2009

Another Disgruntled Wildblue Customer in Arkansas

This was sent to me by Lisa in AR and wanted to spread the word about WildBlue so, being more “to the point”, here is her story:

I decided to go television/cable free and watch my programs on Netflix and Hulu.  Evidently I’m the only person in the world that doesn’t know that satellite internet doesn’t do live streaming video; the salesman assured me there would be no problem, sold me the high tier package, and then gave me a phone number to call back if there were a problem:  turns out the phone number he gave me is the number for United Healthcare Medical Insurance!

AFter a week of total frustration and many calls to Wildblue, Internet Explorer and Netflix, I cancelled, requesting my initial set-up fee and monthly charge to be refunded and the early termination fees to be waived.  The man I talked to in the cancellation department assured me that if the recorded call did indeed indicate that the salesman mis-represented what satellite internet was capable of, that I would get my money back.  He gave me a ticket number and told me to call back in two days.

I called back, and was told by a Supervisor (after requesting one) that no, I would not get my money back, that the recorded call could not be listened to as it was “corrupted somehow” and that they would waive the early termination fees and that’s all.  I am out 111.00 for the initial set-up, $165 for the pole mount, and 84.95 for the first months service—unbelievable.  More than $300 for one week of frustration and no service!  Wildblue is not an ethical company, does not stand behind their product or service, and should be boycotted—SPREAD THE WORD!