Comments on: Former WildBlue Tech Support Agent

By: Admin

Admin — Fri, 27 Jan 2012 01:27:01 +0000

What’s your ping rate? I have been off the service for some time now but I doubt that I would still be getting the amuont of emails and traffic on this site if the service really was improved and better.

By: Frank

Frank — Fri, 27 Jan 2012 00:06:34 +0000

You forgot to mentioned that things have change with wildblue service. with the new viasat 1 satalite now in service, you now have speed up to 12 MBPS!!!!
Which is faster than Huges and other Satalite
service Combined!!

By: Richard

Richard — Wed, 25 Jan 2012 21:50:26 +0000

Just the worst of the worst. From service to policies to customer service. Hope WB goes belly up and that they take DirectTV with ‘em.

By: TOWANDA

TOWANDA — Tue, 24 Jan 2012 13:39:58 +0000

The problem with satellite internet and living in a rural area, is the B’s have you by the nads because there is no other service available, so they can charge you outlandish fees for dial-up speeds, fail when a cloud moves over the area, and they have real crappy attitudes because they know you do not have alternative high speed options that are affordable.
Kinda like the frigging oil companies, they charge you want they want because there is no competition.
So bend over folks and grab your ankles and suck in your breath, it hurts, I know, but what choice do you have.
Signed,
sickofthewholesystem

By: Mark

Mark — Wed, 21 Dec 2011 03:01:10 +0000

Something every WildBlue Customer should know:

“WildBlue Satellite’s Undocumented & Unmetered Downloads”

http://alienbabeltech.com/main/wildblue-satellites-undocumenented-unmetered-downloads

By: Shawnda

Shawnda — Tue, 20 Dec 2011 21:07:06 +0000

One more thing, I will say that the rep told me xbox live would be a second or two behind the action, and that it’s a LITTLE SLOWER THAN DSL OR CABLE BUT IT WILL WORK FOR MY 5 DEVICES. :(:(:(:(:(:(:(
I was referred to them by DirecTV, when we complained to DirecTV they said “we rarely refer to them” and were surprised we were referred. When our installer showed up he said “Wild Blue is alright, but it’s generally for customers who can’t get DSL or CABLE.” None of this was said until after I had signed up for the service, of course.

By: Shawnda

Shawnda — Tue, 20 Dec 2011 20:57:23 +0000

Please add me to the law suit. I was told I could stream Netflix, while being sold the lowest tier plan that Wild blue offers. The first day I had the service I noticed nothing would stream, it was slower than dial up. I called, I was told “I don’t know why anyone told you that netflix would stream on this package, this package is only for email.” I was then upgraded to the 80.00 a month plan (wow) and told my speed would improve that night. It never did. The next day I called and they said there was a computer glitch that prevented me from getting the upgrade and they had to have the offline team work on it. I said “if it isn’t faster today I want to cancel my service” he said “fine, call back later.” It wasn’t faster, I called back, and the new guy I spoke with tells me about some 2 year contract I didn’t know about. My husband signed us up for this in my name (with my permission) and I listened to the call on speaker phone. I never heard anything about any contract, in fact, I thought he said “the best thing about wildblue is no contract.” Anyways, this was 23 hours after the service was installed, yet if I cancelled the system would charge me gobs of contract breaking money. I was told they would pull the sales call to see if I was told i could stream Netlix, which would take 2 to 10 business days. That once it’s reviewed they’ll refund my money (my first months payment was billed two days after my service was installed) It’s been 19 days and all I get is the run around. Even worse, I’m still getting billed for the 80 dollar upper tier package that their computer glitch prevented upgrading. So they’re billing me for a package size that I don’t even have. I unplugged everything weeks ago and switched to DSL, I want my money back. If a customer is dis-satisfied within 24 hours of installation, there should’nt be a bunch of drama about disconnecting it:(

By: margaret acord

margaret acord — Tue, 06 Dec 2011 03:22:18 +0000

PLEASE ADD ME TO THE CLASS ACTION SUIT TOO!! I SENT MY PROBLEMS TO F.C.C!!!!!!!!!

By: Beanie

Beanie — Mon, 28 Nov 2011 01:09:21 +0000

I never signed the customer agreement can I still be held to the contract with wild blue.?

By: Martha Nestorick

Martha Nestorick — Tue, 22 Nov 2011 21:56:41 +0000

I had Hughes for several years and it worked great. I could even use Skype. I am in an extreme rural area, off grid. Hughes started to fail miserably, out of country support was rude and arrogant and unhelpful. Went to Wild blue in hopes of better service. Sorry to say it is just as bad, and skype does not work. I only use it for email fortunately, as I guess the rest of the service is poor. I live at 10,000ft altitude and connections are poor, Hughes at least went through snow and rain. What to do??? No cell phone service up here.