Comments on: Former WildBlue Tech Support Agent

By: TS

TS — Wed, 09 May 2012 23:18:55 +0000

To the lowest tech agent? Do you honestly believe that? I got a kid to feed and I had no choice but to take this job.

It is people like you who probably get really shit support cause you act like a jackass to the techs. Wildblue isn’t a scam, they just really suck.

And to the guy that was thinking about becoming an installer, run. It is only a matter of time before they over sell Exede and it all goes to crap again.

By: Dave

Dave — Mon, 07 May 2012 21:55:53 +0000

And I was thinking about becoming an installer.
This sure changed my mind. Was an installer for Hughes, but got no backup on sales. RS&I their distributors had favorite dealers whom they would give preferences to over the local guy.

By: colin

colin — Sun, 06 May 2012 21:45:03 +0000

Anyone working at that company is complicit in an evil scam. From the CEO to the lowest tech support agent. It may not help your cause personally to complain to tech support BUT THEY CERTAINLY KNOW BETTER THAN ANYONE WHAT A SCAM WILDBLUE IS. THEY ARE JUST AS BAD IF NOT WORSE THAN ANYONE AT THAT COMPANY. ANYONE WHO WORKS FOR WILDBLUE IS A DIRTBAG.

By: colin

colin — Sun, 06 May 2012 21:41:35 +0000

I would love to believe this but I do not believe this. Dial up is better and costs about 10 dollars with a land line. Not interested in any more wild blue products. I really hope no one else gets sucked in to this scumbag scheme. Even if the new product is better (questionable) it is still the same company. I think they are evil.

By: colin

colin — Sun, 06 May 2012 21:34:14 +0000

Hi could you please post the text of that link? I cannot get to it. I would not be surprised if wild blue was blocking access to it. If it is about the 30th and 31st of every month I warn you that the customer side bandwidth monitor shuts down on the 30th and 31st but wild blue continues to monitor usage. I have been shut off several times on the 30th and 31st not because I was aware of this glitch but BECAUSE YOUR USAGE METER WILL PEG STATIC WILL NOT CHANGE ON THE 30TH 31ST OF EACH MONTH. BE CAREFUL I HAVE BEEN SHUT OFF AT 96% 97% AND SEVERAL TIMES AT 98% I WOULD REALLY LIKE TO SLAP SOMEONE BUT I WONT. THIS HAS CAUSED NO END OF MENTAL ANGUISH FOR ME. I HATE THEM AND THOSE ARE STRONG WORDS

By: TS

TS — Sun, 22 Apr 2012 00:43:38 +0000

As a former Wilblue tech support/installer support agent what J is saying is true for Viasat. Download speeds are great, ping still sucks (1500ms avg during most of my test), and while Netflix/youtube works better I still wouldn’t recommend it.

The old system sucked (which is an understatement), no doubt. The new system has a ton of bugs though. Usage charts not being correct, SB2 modems not locking with routers, some secure sites not displaying at all. Also, bandwidth usage did increase until you get to the 150 dollar package and still – 25gigs of data is going to be eaten through in no time.

So yea, you can just hit your “DAP’d” aka FAP a lot faster. Sounds great huh. Lets not forget that with the new Exede you have to get new equipment which I believe also brings a new contract. Ouch.

That is it from me but here is a plea I wish to leave for those who are still stuck on the phones at the technical support. Please, dont take it out on the peons on the phone. If anything, go to the office or billing to rip off the head of whoever lied/did not tell you the entire situation of WB.

By: Rik

Rik — Wed, 04 Apr 2012 22:01:15 +0000

The new “excede” levels are only marginally better. When I pressed them to ask one of their engineers how much HD signal I could use on their top package ($149/month!!!) they said about one hour every three days! You can bet that was a generous assessment, and it’s not nearly worth the money, even if it was accurate.

By: J

Wed, 04 Apr 2012 12:57:03 +0000

You have to upgrade to see the new speeds. New dish and modem.

By: J

Wed, 04 Apr 2012 12:56:20 +0000

As a certified wildblue installer, i always make sure my customers are aware of faster options avail at their location before i do an install. . Yes the older system really sucks. The fastest I ever saw was 1.6Mbs. But as previously mentioned, the new system (via sat) is a vast improvement. We are actually seeing real world speeds of 8-15 Mbs. I did an install on 4/2/12 where the customer received 17.2 Mbs.. The latency (ping time) still sucks, about 800 ms avg but it will do netflix as well as youtube without any trouble. I dont know about VOIP, but in theory it should work. If i lived in BFE this is the service i would use, but thank god i have cable, and live in the city.

By: Wayne

Wayne — Sun, 18 Mar 2012 20:45:57 +0000

12 MBPS ??? Are you kidding? If anything, it’s slower than ever!