Comments for WildBlue Sucks

Comment on ATTENTION WILDBLUE CUSTOMERS by wildbluecrap

wildbluecrap — Thu, 18 Feb 2010 02:47:16 +0000

I’m pissed off.
I figured that my download speed and upload speed would increase if I paid for the pro service plan. NOPE!
Same speeds as the lowest priced plan.
WILDBLUE SUCKS THE BIG ONE!

Comment on Another Disgruntled Wildblue Customer in Arkansas by Myshack

Myshack — Thu, 11 Feb 2010 20:01:44 +0000

I had a posting titled Wildblue Sucks about 2003 back then I was the first one. Guess I started a trend here. I see many complaints about the service and slowness of the connections however, no one has explained why the slowness. Back then they had an “abuse policy” where they would dial down your connection speed if you surpassed D/L KB’s ratio they allowed. They love this because they can turn around and re-sell your unused bandwidth to someone else. You get about a 1/4 of what your paying for kinda like a dial-up connection not much good for anything except email. After all this time they are still ignoring requests for refunds and contract cancellations. How and the hell are they getting away with this crap.

Comment on WildBlue Class Action Suit by Maureen Gharrity

Maureen Gharrity — Fri, 29 Jan 2010 18:06:51 +0000

Add me to a class action lawsuit. I have had Wild Blue for over a year and have had few days of decent service. The comments and excuses I have received and recorded over that year from tech services and electric company I purchased the service through are ridiculous.
I previously had HughesNet. HughsNet worked, and their tech support worked when there was a problem too. I switched because of Wild Blue’s deceptive outrageous marketing. It led me to believe they were much better than Hughes.
I have pages of documentation of the low speeds I’m experiencing. Also pages of ridiculous statements from techs and service providers. How about this one? We discount any Pulse results from the evening hours because all internet providers experience a slow down in the evening hours. therefore, your system performance is acceptable. (I often experience down speeds of 100-200 after 3 pm).
I am an independent contractor and am unable to work from my home because this slow intermittent speed doesn’t work. I have to go to friends homes to use their better service.
Help. Let’s get started. This is clearly illegal.
My provider has 900 customers - one employee - do the math. They couldn’t get a better deal financially.

Comment on Wildblue FAP and how it is monitored by Tom

Tom — Sat, 23 Jan 2010 01:00:42 +0000

All I can really say is that the satelite internet service industry sucks yet they’re our only choice-and they know that! They charge us outrageous prices for subpar service and mediocre internet speed (when its not being throttled). I’ve had wildblue for about 3 years now, we had to increase our package from the 4.2 GB plan to the 8GB and STILL I can’t seem to avoid their unreasonable FAP. I try to leave my computer alone-I don’t even use it on the weekends as I’m at my mothers house and during the weekdays I’m at school. Aside from that I usually just browse web pages and do online school work (when WB isn’t offline) yet we are ALWAYS over the threshold limit. All I can say is that either wb gets its act together or I’m leaving. Dial up would be more practical at this point.

Comment on WildBlue Class Action Suit by Marty

Marty — Sat, 16 Jan 2010 22:11:03 +0000

I really hate the service and the “tough luck” customer service attitude. What we have is next to dialup service of which they refer to as high speed.
I emailed today to see if we could put our service on hold as we vacation out of state in the winter months. The answer was not unless we have a second account. Most companies like my dirtv will put our service on hold until we return and just add the additional months onto the contract, but not wildblue. The (free install a year ago) cost almost $300 and if we terminate now with another year to go we will be charged $195, even if we were to move out of state where they don’t service. Now that is a major rip off. Unfortuntely until they have your money and get you set up you don’t know how bad the service is and then they have you in a bind. I wish these contracts could be baned as people have a right to leave a company if they are not pleased with the service and not have to dig further into their pockets. Especially in this ecomomy!!!

Comment on Wildblue FAP and how it is monitored by Sean

Sean — Tue, 05 Jan 2010 17:49:50 +0000

I Feel everyone’s pain i have had wildblue for almost a month and they keep saying i am abusing the service and their FAP graphs say i’m at 154% over 70 but i haven’t even used my computer in 2 weeks so how can i be over the limit without using it i check it evryday now and it says 154% everyday even when i leave it alone for a week this is a far worse service than hughs.net i can’t wait for comcast or verizon to get to my area.

Comment on Another Disgruntled Wildblue Customer in Arkansas by Kim Sinclair

Kim Sinclair — Sat, 02 Jan 2010 05:22:51 +0000

Wildblue cost me $60.00 in overdraft fees from an automatic payment that was not supposed to go through until they actually connected my service. So aside from being one of the slowest internet services I have ever experienced, rude and sometimes incompetent customer service and the inability to communicate important information, they refuse to take any responsibility for their own mistakes. This is one of the worst internet services I have experienced! If I could cancel right now I would!

Comment on WildBlue Internet Catch-22 and contacts by Robert Wilmesherr

Robert Wilmesherr — Sun, 29 Nov 2009 05:03:38 +0000

I signed up for WB and canceld the same day. What they told me on the phone,and what there “Oh by the way in case our salesperson did not cover these issuses here they are” were different. They lied to me from the start. I am still waiting for their equiment to arrive so I can send it back.I am so glad I did not get involved with them. Anyone who is thinking of going with this Company please “THINK AGAIN”!! thanks to eveyone who has taken the time to express their feelings.

Robert Wilmesherr

Comment on WildBlue Internet Catch-22 and contacts by Donald McCarty

Donald McCarty — Fri, 27 Nov 2009 21:47:32 +0000

And here I thought that I was the only one having problems with Wild Blue service. First of all, feel free to email me at any time. The two differences between Wild Blue and dial up DSL is that Wild Blue is up all the time and dial up is faster. When I get email it states, “you are getting 39 bits of 24 megabits”. I mow my lawn and it states, “you are getting 60 bits of 24 megabits. They guarantee up to 1.5Meg down. 39 bits is up to 1.5Meg. There is no help or hope. When I was out for 39 days straight I had to call Mr. Moore to get service restored. The world needs to know how bad this service is. Keep in mind I tried Hugesnet DSL and it was worse.
Call or email questions or comments.
Donald E. McCarty

Comment on Another Disgruntled Wildblue Customer in Arkansas by mikeyb.

mikeyb. — Sat, 21 Nov 2009 22:42:22 +0000

Hey Blue Gill,

Thanks for the offer but it doesn’t take a rocket scientist or an insider to figure out that a crooked corporation like WildBlue can make tons of money by not providing reliable Internet access for a high monthly price to people living in places with no other real Internet access alternatives, in a country where the government’s elected representatives protect, aid and abet large, predatory corporations like WildBlue in such practices. As usual, the consumer gets screwed, the corporation and the shareholders profit, the politicians get big quid pro quo campaign donations, and the lawyers get the money from both sides should there be any class action lawsuits. God bless corporate America and her legally-bribed political servants for making all of this chicanery possible and so darned profitable! What a wonderful thing…for a few.