Posts Tagged ‘Affiliated Companies’

Yet another poor service complaint

Okay – I thought this one would be kind of funny and yet ironic all at the same time. On another post about WildBlue and related companies having poor service and bad attitudes, we had a WildBlue installer (tbagg) jump in on the conversation and telling us how we would not have a chance at going after a class action and how his dodge neon wouldn’t do 150 etc.

He raised some legitimate arguments which I appreciated and gladly posted as I think it is imperative that we allow others to post their opinions, regardless of what they are.

The funniest thing though is that he helped me to prove a point about how “helpful” WildBlue and their affiliates are. I have been unable to get anyone that could give me a straight answer about removing my satellite dish from my house. I want to make sure that there are no “dangers” (electrocution, etc) in removing it and if so, I want to know how. My local installers will not answer it for me, even though I have given them no indication of who I am – just asked a simple question and they give me the run around before finally hanging up. Well, since tbagg was so vocal on the blog, I thought I would shoot him an email, again, not leading on to who I was – below is a copy:

I got your email off a WildBlue-related website and hope you do not have a
problem answering a question for me.

I want to remove the satellite off my house but was curious as to power
source prior to moving. The installation company is a joke and I can’t
even get them to answer my calls so I will be removing this myself.

I can easily figure out how to removed it (unbolting, but need to know if
there is anything specifically that needs to be disconnected inside the
home prior to disconnecting outside.

Thanks.

I thought this was a relatively easy question for him since he stated that he installed many systems. Of course, rather than answering what would have been a very easy question, he shoots an email over to a friend to get him to look up my email domain and see who i am, then responds with my contact information and a note from his friend telling him to ignore me.

I have to assume that the general mentality of anyone employed or subcontracted by WildBlue must have  to be pre-qualified in the art of working harder to avoid service. This just went to prove a point that many of these guys would rather work harder to NOT give an answer than to just give the easy one.

While I realize it is not hard to do a domain lookup, this guy had to email it to a friend and wait for the response, ultimately responding two days later to let me know that he knew who I was and he was going to ignore me. Then, he had the audacity to come post about it on the other thread. I thought that was the FUNNIEST part, and kind of the icing on the cake.

WildBlue Associated Companies – The Wireless Center

When I purchased my WildBlue Satellite Internet Service, I did so through The Wireless Center in Gautier, MS (near Ocean Springs, MS).

Of course, during the initial sales and setup – they were great to deal with but after talking with them about how poor the WildBlue service is – the owner got VERY offensive, raised his voice, and basically told me to go screw myself because he was not interested in helping me.

The funniest part about the whole ordeal, was my intent on calling The Wireless Center in Gautier, MS was to have them come get the satellite and modem. I WAS GOING TO GIVE IT TO THEM – FOR FREE! All they had to do was come pick it up, but as soon as I said the service was crap, he went off on me and would not let me get a word in edgewise.

I have filed a Better Business Bureau complaint against The Wireless Center in Gautier, MS, although I doubt it will do any good since they are not even a member.

Anyone living in the Mississippi Gulf Coast region and thinking about doing business with The Wireless Center – think twice. They are very friendly as long as you are handing over your money but as soon as an issue arises, they will not even listen to you before automatically going over the edge!

Caveat Emptor! (Buyer Beware)